Client Services Director
Skills
- Proven services/solutions quota experience for enterprise customers
- History of closing Professional Services opportunities > $250k (seven-figure TCV a plus)
- Value-based selling expertise (Smartsheet Value Selling, MEDDIC, Challenger)
- Experience leading complex, multi-stakeholder, multi-solution deals
- Territory management and account planning across large enterprise
- Strong executive engagement and negotiation skills
- Pipeline and forecast hygiene using Salesforce and Clari
- Willingness to travel up to 40–50%
Responsibilities
- Own services sales cycle from qualification through signed Statement of Work (SOW), with or without AE/SE support
- Uplevel account and customer conversations to influence platform adoption and multi-solution expansion
- Apply value-led selling frameworks (e.g., MEDDIC, Challenger, Smartsheet Value Selling) to connect priorities to outcomes and ROI
- Develop trusted executive relationships to accelerate deals and remove procurement/decision friction
- Generate and progress pipeline, maintaining ~3x coverage and advancing stalled pursuits with mutual action plans
- Forecast accurately using Salesforce and Clari; surface risks and course-correct to protect the quarter
- Contribute thought leadership, mentor peers, and inform GTM offers, packaging, and playbooks
Education
- BA/BS required
- Advanced degree (MBA or equivalent) preferred
Benefits
- HSA and employer-paid premiums or buy-up medical/vision/dental options
- 401(k) match (50% of contribution up to first 6% of eligible pay)
- Monthly productivity stipend and teleworking options
- Flexible Time Away program, Sick Time, and 12 paid holidays
- Up to 24 weeks parental leave
- Company-sponsored life, short-term and long-term disability
- Professional development access (Udemy), counseling membership, local discounts, and personal Smartsheet account
- Paid Volunteer Day
Average salary estimate
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Smartsheet is a publicly listed SaaS company that offers a platform used to collaborate on project timelines, documents, calendars, tasks, and other works. The company was named to Fast Company’s Annual List of "Brands That Matter" in 2023.
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