Manager, Sales Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Manager, Sales Engineer to join our growing Marketing & Sales team! In this position, you will manage a regional team of high potential management resources focused on partnerships with the company’s network planning, construction, engineering, and implementation organizations to consult with Brightspeed’s strategic partners and business customers to develop technology solutions that help accelerate their build plans and occupancy goals.  You will align services and capabilities with customer objectives.  You will also effectively present the company’s broadband service portfolio and value proposition to prospective customers. You will contribute to the overall sales and business development strategy for supported markets. Additionally, you will manage a team of Enablement Sales Engineers responsible for proactive MTE (Multi-Tenant Enterprise) G.hn/G.FAST/Instant Internet and Fiber enablement efforts supporting our Mass Market sales and channel strategic initiatives. This team will be responsible for partner with sales and network to assess technology requirements, develop success-based capital allocations and technology scopes of work, including submitting for capital expense analysis, funding and approvals while partnering with our planning and Network implementation resources. 

As the Manager, Sales Engineer, your responsibilities will include:

• Facilitate customer conversations to uncover, scope, and define customer business objectives addressable by Brightspeed capabilities
• Analyze customers business needs and develops solution strategies based on knowledge of customer’s technology environment
• Document customer requirements and technical details during the sales cycle
• Develop strong customer relationships and acts as a customer advocate within Brightspeed to ensure the delivery of an exceptional customer experience
• Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions
• Present the capabilities of Brightspeed and the business value/ROI of service offerings proposed to customers via PPT, Demo’s, Visio’s, WebEx
• Satisfy all service attributes and process requirements necessary for order submission.  Provide statements of work, scoping and design documentation, solution summaries, operational support detail, Visio’s and other technical documentation to outline delivery and lifecycle of services proposed to customers.  Assemble service and order detail as needed to support service modifications
• Provide basic service, capability, technology, and industry training to internal and external groups
• Provide feedback that contributes to ongoing process and customer experience improvement initiatives
• 10.  Participate in field seller training across the regions

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's Degree or equivalent education 
• 3+ years of related experience
• Effective oral and written communications, leadership, organizational, presentation, project management and team building skill
• Strong understanding of business technology landscapes and well versed on the entire portfolio of Brightspeed solutions
• Ability to successfully support multiple sales teams in a highly transactional environment
• Strong problem-solving, critical thinking and technology skills and must be capable of accurately assessing property provisioning needs while maintaining a calm business demeanor & taking decisive steps to resolve capital assessment issues and contract negotiation inputs 
• Goal-focused, broad business individual with dynamic partnership, interpersonal, relationship management, and critical thinking skills who is confident, detailed, and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae 

BONUS POINTS FOR:

• Bachelor’s degree or equivalent courses in sales engineering, network and construction, service delivery and/or demonstrated leadership experience in telecommunications technology. 
• 3+ years previous manager level leadership experience 

#LI-MH1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice