Director, Revenue Enablement

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As Director of Revenue Enablement at ChowNow, you will be the architect of revenue excellence across our entire go-to-market ecosystem. This strategic role encompasses enablement for all revenue-generating functions - from Sales Development Representatives (SDRs) prospecting for new restaurant partners, through the entire sales cycle, customer onboarding, and ultimately driving retention and expansion revenue. You'll ensure every revenue-touching team is equipped to maximize their impact on ChowNow's growth trajectory.

You will own the design and execution of enablement programs that create a seamless revenue engine, where SDRs effectively qualify opportunities, Account Executives close the right deals, Implementation teams drive rapid time-to-value, and Client Experience teams reduce churn and expand revenue within our restaurant partner base. Your strategic vision will transform how our teams engage with the dual complexity of serving restaurant owners while helping them better serve their diners.

This role demands a revenue architect who understands the interconnected nature of modern revenue operations - how SDR messaging impacts close rates, how sales positioning affects implementation success, and how onboarding quality drives expansion potential. You'll build programs that optimize each stage while ensuring smooth handoffs and consistent value delivery throughout the entire revenue lifecycle.

This is a remote role, reporting to our Chief Revenue Officer. And will have 2-3 direct reports. 

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

• Revenue Strategy & Leadership
• Architect comprehensive enablement strategy spanning SDR,  Account Executives, Onboarding, Customer Success, Revenue Expansion
• Partner with CRO and revenue leadership to align enablement initiatives with company growth targets and unit economics
• Establish revenue enablement metrics that demonstrate clear ROI: pipeline velocity, conversion rates, time-to-value, net revenue retention, and expansion rates
• Lead revenue transformation initiatives including new market entry, product launches, and go-to-market model evolution
• Top-of-Funnel Excellence (SDR Enablement)
• Design SDR onboarding and certification programs that achieve full productivity within 30 days
• Develop prospecting playbooks, outreach sequences, and qualification frameworks specific to restaurant industry nuances
• Enable SDRs on multi-channel outreach strategies (cold calling, email, social selling, local market events)
• Create feedback loops between SDR insights and broader revenue strategy
• Sales Velocity & Win Rate Optimization
• Build sales enablement programs that accelerate deal velocity and improve win rates by 20%+
• Develop role-specific training paths for high velocity SMB sales motions
• Create and maintain competitive battle cards, ROI tools, and demo environments
• Enable consultative selling approaches that address both restaurant and diner value propositions
• Onboarding & Implementation Excellence
• Design customer onboarding enablement that reduces time-to-first-value by 40%
• Create playbooks for different restaurant segments (QSR, fast casual, full service, multi-location)
• Enable implementation teams on change management and restaurant staff training best practices
• Develop resources for technical integration, menu optimization, and marketing activation to align with Product Led Growth Initiatives
• Revenue Expansion & Retention Programs
• Build enablement for identifying and capturing expansion opportunities within existing accounts
• Create health scoring and intervention playbooks for at-risk account management
• Develop programs for cross-sell/upsell motions across product portfolio
• Enable teams on renewal negotiation and multi-year contract strategies

• Complete ChowNow New Hire Onboarding Experience 
• Shadow all revenue teams (SDR, Sales, Implementation, Success) to understand their workflows and challenges
• Meet with key stakeholders to align on priorities and pain points
• Audit existing enablement materials and identify critical gaps

• Implement 2-3 high-impact quick wins (e.g., updated battle cards, new SDR templates)
• Develop 6-month enablement roadmap aligned with revenue goals
• Establish baseline metrics and reporting dashboard via Revenue enablement dashboard tracking key KPIs
• Begin designing first major program (e.g., new hire onboarding)
• Start recruiting first enablement team member

• Roll out first major enablement program with full team adoption
• Establish regular enablement cadences (office hours, training sessions, manager coaching)
• Complete first key hire for enablement team
• Present initial impact with clear improvement in at least one revenue metric (pipeline quality, win rate, or ramp time) and future vision to executive team 

• Have 7+ years of progressive enablement experience across multiple revenue functions
• Have at least 3 years in a leadership role managing enablement programs for multiple teams
• Have a proven track record of building and scaling enablement functions in B2B SaaS or marketplace environments with complex, multi-stakeholder relationships
• Have a proven track record of enabling SDR teams at scale (20+ SDRs)
• Can apply deep expertise in full-cycle sales enablement from prospecting through close
• Have Experience with customer onboarding and success enablement programs
• Demonstrate a strong skillset in both sales methodologies (MEDDIC, Challenger, etc.) and customer success frameworks (Value Realization, Health Scoring, etc.)
• Have a track record of successful LMS and sales enablement platform implementations
• Have demonstrated success improving metrics across the full funnel: pipeline generation, win rates, time-to-value, retention, and expansion in addition to Average Contract Value (ACV), Net Revenue Retention (NRR), and Lifetime Value (LTV)
• Have demonstrated success partnering with senior executive leadership on strategic initiatives
• Possess a strong understanding of revenue technology stack (Salesforce, Outreach/Salesloft, Gong, LMS platforms)
• Have strong analytical skills with ability to measure program effectiveness across diverse KPIs and ability to translate metrics into actionable insights
• Have experience managing budgets and demonstrating ROI of enablement investments

• Estimated On Target Earnings (OTE): $160,000- $215,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.  

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