Benefits Administrator

The Benefits Administrator will play a key role in supporting core employee benefit programs by managing day-to-day administration, maintaining accurate records in Workday, and delivering a seamless experience for employees. This position requires strong attention to detail, excellent organizational skills, and the ability to prioritize effectively across multiple tasks. The role, which reports to the Global Benefits Manager, will partner closely with internal teams and external vendors to resolve issues, ensure compliance, and support benefits-related processes such as leave administration, wellness programming, and vendor coordination. The ideal candidate is proactive, dependable, and comfortable navigating ambiguity in a fast-paced environment.

• Delivers high-quality customer service to employees by responding to benefits-related questions in a timely, clear, and empathetic manner.
• Monitors the benefits inbox and responds to employee and vendor inquiries. Researches, analyzes, and manages benefit vendors and systems that support the organization’s goals. Holds vendors accountable for meeting service-level expectations.
• Manages core benefits functions, including health, life, and disability insurance, retirement plans, leave administration, and tuition reimbursement. Ensures all programs operate in compliance with applicable federal, state, and local laws.
• Designs, implements, and evaluates the organization’s wellness program, with a focus on physical, financial, emotional, and social well-being.
• Manages leave of absence programs (FMLA, parental, medical, etc.), ensuring employees are paid accurately and in accordance with policies and practices.
• Supports onboarding, offboarding, open enrollment, and the overall employee benefits experience, including new hire orientation, enrollment in benefit plans and 401(k) programs, and providing separation-related information such as COBRA options, benefits end dates, and retirement vesting.
• Performs regular audits of benefits data and transactions in Workday to ensure accuracy and resolve discrepancies.
• Maintains accurate documentation and supports internal and external audits related to benefits programs and compliance.
• Partners with Payroll, external vendors, and other People & Culture functions to ensure alignment and timely processing.
• Prepares and distributes 1094 and 1095 forms annually to meet ACA reporting requirements.
• Participate in ad hoc projects and initiatives as needed.

• 1+ years of experience in benefits administration or a related HR function
• Proven ability to manage core benefits processes, including health insurance, leave programs, and retirement plans
• Experience working with an HRIS platform; Workday strongly preferred
• Strong understanding of benefits-related laws and compliance requirements, including ERISA, HIPAA, COBRA, FMLA, ACA, and MHPAEA
• Exceptional attention to detail with strong organizational and multitasking abilities
• Ability to handle sensitive and confidential employee information with discretion
• Excellent verbal and written communication skills with a focus on providing a positive employee experience
• Customer service-oriented approach with the ability to support employees at all levels of the organization
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access)
• A proactive, problem-solving mindset with the ability to work independently and adapt to evolving needs

• The base salary range for this position is $60K to $70K/year.  Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.  Business Wire reserves the right to modify this salary range at any time.

• Business Wire’s total rewards include:
• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!