Manager, Total Rewards & People Operations
Skills
- Deep knowledge of benefits programs, retirement plans, and benefits administration
- Compensation design, market benchmarking, and salary structuring
- HR operations and HRIS administration (e.g., Rippling, Lattice) and vendor management
- Regulatory compliance expertise (FMLA, FLSA, ERISA, ACA, HIPAA)
- Data analysis and reporting to inform rewards decisions and process improvements
- High emotional intelligence, strong written and verbal communication, and stakeholder management
- Experience using AI or automation tools to streamline HR workflows
Responsibilities
- Design, implement, and refine benefits and compensation programs using data and benchmarking to ensure equity and market competitiveness.
- Lead the full open enrollment cycle: vendor coordination, employee communications, execution and post-enrollment analysis.
- Manage year-round benefits compliance and documentation, including use of systems and AI-assisted workflows to track deadlines and audits.
- Oversee annual compensation cycles, bonus programs, market pricing, salary benchmarking, and job architecture updates.
- Administer leaves of absence (FMLA, disability, parental, statutory leaves) and provide compassionate, compliant employee guidance.
- Lead People Operations: maintain accurate processes, policies, HRIS, vendor relationships, and automation opportunities to scale operations.
- Manage and develop a small People Operations team through coaching, performance management, and career development.
- Build repeatable calendars and processes for key HR cycles (open enrollment, merit, audits, compliance milestones).
- Act as a high-touch resource for employees and managers, translating policies into clear guidance and identifying themes to improve programs.
- Partner with cross-functional teams (recruiting, finance, legal) to align rewards and operations with company strategy.
- Drive continuous improvement: identify bottlenecks, test assumptions, and implement better ways of working using data and AI where appropriate.
Education
- Bachelor’s degree in Human Resources, Business, or related field (required)
- Relevant certifications (e.g., SHRM-CP/SHRM-SCP, CCP) are a plus
Benefits
- Comprehensive medical, dental, and vision insurance
- Retirement plan with employer contributions and support for retirement audits
- Paid parental leave and paid time off policies
- Remote-friendly work environment and flexible work arrangements
- Professional development and learning stipends
- Employee assistance program and mental health resources
- Vendor-supported wellbeing and recognition programs
Average salary estimate
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