Fast Facts

This position of Jr. Revenue Training Specialist involves facilitating apprenticeship training initiatives for teams in sales and customer success, focusing on skills development and adherence to company policies.

Responsibilities: Key responsibilities include supporting sales training efforts, conducting assessments, monitoring performance metrics, ensuring policy compliance, and collaborating with teams to align training with business goals.

Skills: Required skills include strong verbal and written communication, proficiency in Microsoft Office, experience in sales or quality control, and statistical analysis abilities.

Qualifications: The role requires a high school diploma or GED and at least one year of relevant experience in a sales-related position.

Location: The job is located in Clearwater, Florida, with a hybrid working model.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $60,000.

The Jr. Revenue Training Specialist supports the facilitation of apprenticeship training initiatives for sales, customer success, and revenue-generating teams. This role assists with the development and delivery of skill-building programs, helps conduct assessments, and ensures compliance with KnowBe4 policies and procedures. Collaborating with cross-functional teams, the Jr. Specialist contributes to aligning training efforts with business objectives and fostering a culture of continuous learning. This position provides foundational experience in developing skilled revenue generators and supports organizational growth.

Responsibilities:

• Support the facilitation of sales development initiatives, contributing to the training of a high-performing salesforce within the apprenticeship program.
• Help conduct skills-based assessments and participate in role-plays and practical exercises to aid in evaluating trainees’ knowledge and identifying skill gaps.
• Assist in monitoring performance metrics and statistics for revenue trainees, providing insights for improvement and helping implement corrective training interventions.
• Ensure adherence to KnowBe4 policies and procedures during training sessions and assist in coaching efforts to enhance data accuracy and customer handling.
• Collaborate with various teams to support alignment between training programs and organizational goals, policies, and procedures.
• Offer basic feedback regarding trainee performance and potential, working under the guidance of more senior team members and collaborating with HR and hiring managers.
• Utilize learning management systems (LMS) and digital platforms to assist in tracking training delivery and maintaining records of trainee progress.
• Begin building knowledge of industry trends, best practices, and emerging technologies in sales and customer success to contribute to the continuous improvement of training offerings.

Qualifications:

• High school diploma or GED is required
• A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Excellent listening skills
• Ability to find the root cause of why an employee may be struggling
• Strong statistical analysis skills
• Strong skills in working with people
• Strong skills in developing plans and drills to help employees