Strategic Solutions Engineer, West
Skills
- Deep knowledge of contact center architecture and CCaaS platforms
- Practical experience with LLMs/SLMs and conversational AI design
- Familiarity with telephony protocols (SIP), SBCs, ACDs, and IVR systems
- Experience integrating with CRM systems (Salesforce) and analytics platforms
- Ability to run ROI analyses and build business-case models
- Strong presentation skills for technical and executive audiences
- Experience delivering proof-of-value and pre-sales technical engagements
Responsibilities
- Lead technical discovery sessions to map customer systems (telephony, IVR, CCaaS, CRM) to Cresta solutions
- Design and deliver tailored product demonstrations highlighting virtual agents, agent assist, and conversation intelligence
- Own technical design and execution of proof-of-value engagements, including integrations and real-time workflows
- Translate customer requirements into scalable Cresta configurations aligned with business objectives
- Run ROI workshops and build business case models tying Cresta capabilities to quantifiable outcomes
- Act as a technical liaison between Sales, Product, and Engineering to relay customer needs and market trends
- Stay current on LLM/SLM, RAG, speech recognition, and contact center AI platform developments
Education
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
- Relevant professional certifications or equivalent practical experience in lieu of degree
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid parental leave
- Retirement savings plan
- Remote work setup budget and monthly wellness/communication stipend
- In-office meal program and commuter benefits for onsite employees
- Equity as part of total compensation and variable target compensation eligibility
Average salary estimate
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