Ivr Jobs

Lead and optimize daily operations of DSI's Dallas retail support center as Call Center Manager, focusing on staffing, QA, reporting, and technology to deliver exceptional customer service and operational efficiency.

DXC Technology is hiring an Annuities Customer Support representative to handle customer inquiries, resolve escalations, and maintain account integrity for annuity products.

DXC Technology is hiring an Insurance Claims Processor to manage life & annuity customer requests, resolve escalations, maintain accurate account records, and deliver high-quality service at a Virginia DXC office.

TTEC Digital is hiring a remote ServiceNow Technical Consultant (FSM) to design and deliver complex ServiceNow solutions, lead implementations, and provide advanced technical guidance to clients and internal teams.

Senior leader needed to direct NYC311 communications, manage agency relations, and oversee CRM/IVR and content strategies to improve citywide customer service.

Interstate Waste Services is hiring a Call Center Workforce Analyst to lead forecasting, scheduling and reporting efforts that improve contact center performance and customer retention.

Lead the product strategy and delivery for EVERSANA's integrated NICE CXone and Salesforce contact center ecosystem to improve patient and provider experience through telephony, omnichannel orchestration, and AI automation.

Conifer Health is hiring a remote Coding Educator Specialist to create and deliver radiology IVR and E/M coding education, drive quality improvement, and support coding teams.

Resultant seeks a Customer Success Manager (remote, US) to lead Cisco UCCE migrations and Google CCAI integrations for public sector contact center clients while managing delivery, compliance, and stakeholder relationships.

Portland General Electric is hiring a Workforce Management Specialist to forecast, schedule, and optimize contact center staffing that supports dependable, clean energy service for Oregon communities.

Lead strategic enterprise customer success efforts to drive AI-driven adoption, retention, and growth for NiCE's cloud CX platform.

PGE seeks an experienced Workforce Management Specialist to lead forecasting, scheduling and real-time optimization for its customer contact center, ensuring staffing aligns with service goals and business needs.

Cresta is hiring a Strategic Solutions Engineer (West) to architect and validate AI-powered contact center solutions, partnering with Sales to drive technical discovery, demos, and POVs that demonstrate ROI.

Lead Google CCAI delivery as a Conversational AI Bot Architect, designing and implementing voice and digital self-service solutions for enterprise contact centers at TTEC Digital.

Lead architecture and implementation of advanced NICE CXone and CCaaS solutions for enterprise clients as Principal Architect at TTEC Digital.

TTEC Digital seeks an experienced Senior NICE CXone Consultant to design, implement, and optimize CXone-based contact center solutions while advising executive stakeholders and mentoring engineering teams.

An experienced Automation Test Engineer is needed to lead Amazon Connect and IVR automation testing using Cyara and integrate tests into CI/CD pipelines for enterprise contact center solutions at Brillio.

Lead a team of call center agents coordinating referral management and appointment scheduling across the National Capital Region, ensuring quality, compliance, and efficient use of MHS-GENESIS and other call center systems.