Ivr Jobs

WGU is hiring a Communications Infrastructure Engineer to manage and improve its contact center platform and integrations in Salt Lake City.

NeuraFlash seeks a Conversational Design Consultant to design and deliver AI-powered contact center and conversational experiences using Agentforce, Amazon Connect, Salesforce, and generative AI technologies.

Work within the Bronx County District Attorney's Office to maintain and improve case tracking data integrity, lead complex data-quality efforts, and support cross-bureau reporting and integrations.

BXDA is hiring a Data Content Analyst II to maintain data integrity across case tracking systems, manage complex data feeds, and deliver reproducible analysis and reporting to support the agency's mission.

Support IRMAC call center quality by monitoring calls, managing MICA reports, performing accurate data entry, and producing regular QA reports for leadership.

DSI Systems is hiring a Contact Center Manager to oversee day-to-day operations and vendor performance at its Richardson, TX retail support center.

Lead vendor performance and call center operations at DSI's Richardson retail support center, driving SLA/KPI compliance, quality assurance, and operational improvements.

Centene is hiring a Project Manager IV to lead complex telephony/IVR and contact center implementations, driving cross-functional delivery and stakeholder adoption across its national healthcare operations.

Lead Fiserv’s Hagerstown customer service organization to improve client experience, implement call-center technologies, and drive operational controls and process automation.

Experienced Customer Success Manager needed to lead resupply adoption and optimization for Brightree Resupply customers, improving operational performance and revenue while ensuring excellent client relationships.

Delta Dental is hiring a Supervisor, Workforce Management to lead forecasting, scheduling and WFM operations for contact center and claims functions in a remote role based near Farmington Hills, MI.

ACS is hiring an IVR Specialist to administer and support Genesys IVR systems, call routing, and telephony operations at its 110 William Street office in NYC.

Resource Innovations seeks a Customer Service Manager to lead client-facing program delivery, optimize processing and fulfillment, and scale high-performing customer service operations for utility programs.

A remote Telecom Engineer I role managing Avaya Aura systems and Avaya POM outbound campaigns to ensure reliable, high-quality enterprise voice services.

Valon is hiring a HELOC Servicing Implementation & Oversight Manager to lead the design, launch, and post-launch oversight of HELOC servicing and related servicing product integrations.

Sprinter Health is hiring a Call Center Systems Administrator to administer and scale Five9 and Zendesk systems that power patient-facing communications and clinical support workflows.

Lead the architecture and engineering of an Amazon Connect-based contact center integrated with Salesforce Service Cloud Voice for a financial services organization.

NetImpact Strategies is hiring a Tier 1 IT Support Specialist in Tempe to handle first-contact technical support, IVR/ACD call routing, and ticket management for a federal customer.

Rapid Growth

Paternity Leave

Auto Club Enterprises is hiring an HR Systems and Operations Specialist to maintain and improve HR and member-facing systems, lead projects and upgrades, and provide technical and operational support at the Coppell office.

Corcentric is hiring a Payments Support Specialist to provide phone- and email-based payment and invoice support from a remote location within commutable distance to Des Moines, Cedar Rapids, or Omaha.

Brightspeed is hiring a Customer Experience Join Journey Manager to own the omnichannel buyer journey from eligibility through checkout and handoff to install, improving conversion and early customer satisfaction.

Porter is hiring a data-driven Call Center Director to scale and optimize internal and outsourced contact center operations and improve member outcomes in a fast-paced health tech environment.

Brightspeed is hiring a data-driven Customer Experience Enjoy Journey Manager to own the roadmap and delivery for billing, payments, and service-change experiences that drive higher NPS, reduced churn, and healthier ARPU.

Lead the roadmap and execution of chat and voice/IVR conversational channels for a remote-first US company, driving AI-enabled self-service and measurable CX improvements.

McKesson is hiring a Director-level Service Manager to own architecture, operations, and vendor relationships for enterprise contact center and telephony platforms.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Transparent & Candid

Lead the architectural strategy for Mastercard's GCC CX Technology to design and deliver scalable, secure contact center and customer-experience solutions across multiple channels.

Nelnet is hiring a Voice & Collaboration Engineer to administer and enhance NICE CXone contact-center systems, support end users, and drive CCaaS feature adoption for Nebraska-based remote candidates.