Genesys Jobs

Experienced systems-focused engineer needed to design, analyze, and evolve space and C5ISR systems while integrating cloud and AI/ML technologies for DoD and intelligence customers.

WGU is hiring a remote Supervisor, Financial Aid to lead a team in delivering compliant, efficient financial aid services and continuous process improvement for student success.

Humana is hiring a remote Quality Assurance, Clinical Professional 2 to perform clinical audits, coach staff, and support quality improvement initiatives that enhance member care.

Cresta is hiring a Customer Engineer to architect and deliver integrations with contact center platforms, blending hands-on coding with technical sales and post-sales delivery.

WGU is hiring a Communications Infrastructure Engineer to manage and improve its contact center platform and integrations in Salt Lake City.

Support and maintain Badger Meter's telecommunications and contact center systems—administering Genesys, troubleshooting telephony issues, coordinating vendors, and providing technical escalation for a mission-driven global company.

Lead the Workforce Management team to design and maintain accurate forecasting models, manage staffing and routing strategies, and ensure operational efficiency for Comcast Business’ contact operations.

The Hartford seeks a detail-oriented Clerical Assistant (Centralized Case Opener) to accurately set up legal claims matters in Passport from ECOS referrals in a fully remote, compliance-driven role.

Experienced technical Solutions Architect needed to partner with sales and delivery teams to design integrations, lead technical discovery, and deliver POCs that demonstrate Level AI's value to customers.

Senior Genesys Developer needed to architect and implement scalable, high-availability Genesys contact center solutions, lead routing and IWD rule design, and integrate email, file capture, and reporting systems.

Senior Account Executive specializing in AI-powered customer experience and orchestration to drive strategic growth and enable core account teams across the US West.

Delta Dental is hiring a Supervisor, Workforce Management to lead forecasting, scheduling and WFM operations for contact center and claims functions in a remote role based near Farmington Hills, MI.

ACS is hiring an IVR Specialist to administer and support Genesys IVR systems, call routing, and telephony operations at its 110 William Street office in NYC.