Contact Center Jobs

Assembled is hiring a Mid-Market Account Executive to generate pipeline and close new customers for its AI-powered customer support platform while helping build the sales function from the ground up.

A data-focused Workforce Management Contractor Analyst role to build forecasting, scheduling, and real-time operations for Novo's customer support channels while evaluating and administering a new WFM tool.

Provide technical support for 8x8’s hosted communications products, troubleshooting networking and VoIP issues while delivering strong customer service.

Senior Microsoft Dynamics Architect sought to design and lead multi-tenant Dynamics 365 and Power Platform solutions for a remote HealthTech IT services firm on a $90–$110/hr contract.

Experienced AI Solutions Architect needed to design, integrate, and deploy conversational AI and intelligent automation solutions for enterprise clients using platforms like Cresta and Kore.ai.

Strada is hiring an Account Executive in San Francisco to sell AI-powered customer communication solutions to mid-market and enterprise insurance carriers and brokers.

Experienced backend engineer needed to build resilient, cloud-native microservices and integrate Twilio and Google CCAI to power enterprise contact-center automation.

Brillio is hiring an Amazon Connect Engineer to design and implement serverless contact-center solutions using Node.js and AWS services.

Experienced, data-driven call center leader sought to scale outbound sales operations and drive conversion performance for a fast-growing home improvement platform.

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Family Medical Leave

Paid Holidays

GoodLeap seeks a detail-oriented Quality Assurance Specialist to monitor customer interactions, provide actionable feedback, and support quality improvement across contact center teams.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Samsara is hiring a Senior Software Engineer to be the technical owner of its Zoom CCaaS Post-Sales platform, building routing, conversational AI, Python-based integrations, and real-time data workflows.

Experienced backend engineer needed to build scalable microservices and telephony/NLP integrations (Twilio, Google CCAI) for enterprise contact-center platforms.

Lead the architecture and implementation of enterprise-scale, multi-tenant Dynamics 365 solutions for a high-growth HealthTech IT services firm as a senior contract architect.

Experienced data-focused engineer wanted to design and build cloud data pipelines and reporting for Experian's Contact Center Analytics team (remote, CT hours).

Lead and grow Learning Without Tears' customer service and solutions team to deliver consistent, high-quality support and drive continuous service improvements.

Kustomer is hiring a Solutions Consultant to combine technical expertise and sales acumen to design and demonstrate enterprise conversational CRM solutions for Mid-Market and Enterprise customers.

Experienced contact center engineer needed to lead NICE CXone configuration, API integrations, and Cisco-to-cloud migrations to drive smarter, AI-enabled customer experiences at EVERSANA in Mason, OH.

LPL Financial seeks an experienced leader to drive advisor empowerment and practice optimization through scalable engagement programs, data-driven insight, and cross-functional execution.

Remote Inside Sales Representative needed to drive customer enrollments for utility sustainability programs through high-volume outbound and inbound contact center outreach.

Public Storage is hiring a Senior Manager of Contact Center Technical Solutions to architect and deliver GenAI-enabled, enterprise-grade omnichannel contact center systems that improve customer experience and agent productivity.

Aretum seeks an experienced Tier II Engineer to manage and support Cisco-based unified communications and contact center systems for federal customers in a remote role with occasional travel.

UiPath seeks an Insurance Go-to-Market Associate to create sales-ready industry narratives, enable field teams, and drive partner and vertical GTM motion across the Americas.

Senior sales leader sought to drive $5M+ annual new business and large TCV deals by positioning Bounteous’ digital transformation services with Telecom and Media clients.

Lead the design and implementation of conversational AI and automation solutions for enterprise clients using Cresta and Kore.ai in a US-remote Solutions Architect role.

Lead a remote client services team at a mission-driven DNA diagnostics company, driving operational improvements, data-informed decisions, and exceptional customer experience.

Booksy seeks a data-driven Customer Success Workforce Management Manager to own global forecasting, scheduling, and WFM optimization for a remote-first, rapidly scaling marketplace.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Samsara is hiring a Senior Workforce Management Planning Analyst to own long-range forecasting, capacity planning, and strategic WFM analysis for its global contact center.

Lead digital product strategy and delivery for a US-based organization, driving roadmap prioritization, cross-functional collaboration, and vendor relationships to enhance omni-channel and self-service experiences.

Provide compassionate, professional student support—handling inbound/outbound interactions, performing initial assessments, coordinating escalations, and documenting cases to help students progress toward graduation.

Lead Visa's IVR and omnichannel product strategy for DPS, designing voice and SDK-enabled experiences that improve containment, reduce AHT, and elevate cardholder satisfaction.

Attadale Partners is hiring a Software Engineer II to design and deploy Amazon Connect contact center solutions using TypeScript, AWS Lambda, AWS Lex, and related full-stack technologies in a remote/hybrid role supporting clients and agencies.

Cognigy is hiring a results-driven Customer Success Manager (US) to act as a trusted advisor, drive ROI for enterprise customers, and grow strategic relationships across contact center and AI initiatives.

Lead day-to-day partner operations for 4MATIV’s PWCS engagement, managing vendors, contact center staff, performance metrics, and client relationships to drive service excellence and contract growth.