Digital IT Solutions Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Digital IT Solutions Manager in United States.

We are seeking a Digital IT Solutions Manager to lead the development and optimization of digital products and IT solutions that elevate the user experience and improve operational performance. In this role, you will shape digital roadmaps, collaborate with cross-functional teams, and ensure technology initiatives are delivered efficiently and strategically. You will contribute to strengthening digital channels, enhancing self-service capabilities, and driving innovation across the organization. The position requires strong leadership, technical understanding, and the ability to translate business needs into impactful digital outcomes. This role offers a collaborative, growth-oriented environment with the opportunity to influence both strategy and execution.

Accountabilities

• Conduct market research and analysis to identify opportunities for new digital products and services.
• Collaborate closely with UX designers, developers, and business operations teams to deliver high-quality digital solutions on schedule.
• Develop and manage the digital roadmap, prioritizing enhancements based on user needs and business value.
• Lead regular user testing and feedback analysis to support data-driven decision-making.
• Contribute to the design and continuous improvement of omni-channel communication, including self-service banking, AI-powered chat, and integrations with contact center operations.
• Oversee vendor relationships to ensure alignment with digital initiatives and service expectations.
• Provide leadership, guidance, and supervision to team members while supporting cross-functional collaboration.

• Bachelor’s degree in Business, Computer Science, or a related field.
• At least three years of experience in digital product or digital support management.
• Experience managing third-party vendors and working with agile development methodologies.
• Strong understanding of user-centered design principles and digital product lifecycle processes.
• Minimum two years of experience collaborating with senior leadership on strategic roadmapping and data-driven planning.
• Familiarity with digital product management tools, including project planning, workflows, and system diagrams.
• At least two years of supervisory or team leadership experience.
• Strong communication, analytical, and problem-solving skills, with the ability to work effectively under pressure and deliver high-quality outcomes.

• Competitive PTO and 11 paid holidays.
• 401(k) plan with employer match.
• Medical, dental, vision, and life insurance coverage.
• Short-term disability benefits, including maternity leave.
• Tuition reimbursement program.
• Flexible "dress for your day" policy.
• Career development and advancement opportunities.
• Supportive, team-oriented work environment.
• Eligibility for hybrid or remote work after an initial on-site period.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps such as interviews or additional assessments are then made by their internal hiring team.

Thank you for your interest!

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