Account Manager
Skills
- 8+ years enterprise software/subscription sales experience with consistent quota attainment
- Strong technical acumen with ability to present and sell complex software and infrastructure solutions
- Experience with DXP/CMS or similar digital experience platforms (Drupal knowledge a plus)
- Proficient with Salesforce and process-oriented sales methodologies
- Experience operating as a remote member of a distributed sales team
- Proactive, disciplined, persistent style with strong sense of urgency
- Excellent communication and presentation skills across technical and executive audiences
- Familiarity with Value Selling and/or Challenger sales methodologies
Responsibilities
- Develop and execute a multi-LOB account growth strategy for a portfolio of large, named customers
- Lead cross-functional teams and partner relationships to design and deliver outcome-oriented digital experience solutions
- Drive subscription renewals, upsell and expansion to achieve quota and revenue objectives
- Manage stakeholder engagement across technical teams and C-level executives to align IT and business outcomes
- Ensure technology and delivery expectations are met, driving improvements in NPS and customer satisfaction
- Use Salesforce to track pipeline, forecast, and report on account health and opportunities
- Perform whitespace mapping and execute sales plays to capture net-new and incremental business
- Travel as required to support customer engagements and sales activities
Education
- BS/BA required
Benefits
- Competitive healthcare coverage
- Wellness programs and mental health support
- Flexible time off and parental leave
- Recognition programs and professional development support
- Remote-first work environment
- Opportunities for travel in support of sales activities
- Equal opportunity employer policies
Average salary estimate
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