Partner Manager - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we believe in creating opportunities for people of all backgrounds to do their best work. We are building an AI-powered, partner-centric ecosystem—and we’re looking for a dynamic, relationship-driven Senior Partner Business Manager to help us drive strategic growth with our most impactful consulting and implementation partners.

What You’ll Get To Do In This Role:

· Partner Practice Development – Drive joint business planning, account alignment, and industry solution growth with your partners to fuel innovation and customer value.

· Strategic Planning & Investment – Guide partner goal setting, capacity models, and strategic investments to accelerate partner performance and ecosystem impact.

· Ecosystem Management & Collaboration – Lead readiness assessments, roadmap sessions, cross-functional engagement, and progress tracking across ecosystem health and tiering.

· Partner Governance & Performance – Create and manage execution plans, reporting dashboards, and regional/global interlocks to ensure continuous alignment and results.

· Joint GTM & Innovation – Collaborate with partners to co-create go-to-market strategies around key growth areas like AI, CRM, and digital transformation.

· Enablement & Capacity Building – Ensure partners have the right certifications, competencies, and co-delivery capabilities to ensure scalable, high-quality customer outcomes.

· Executive Engagement – Facilitate strategic QBRs, pipeline reviews, and executive briefings to align vision and priorities across teams.

· Marketing Collaboration – Partner with Marketing to design and execute joint campaigns, CxO events, and field activations that drive demand and thought leadership.

What Will Make You Successful:

We’re seeking someone who can lead with empathy, execute with precision, and inspire partnership excellence. If you don’t meet 100% of the criteria below, we still encourage you to apply—we’re excited by diverse perspectives and unconventional paths.

· Proven experience in partner management, alliances, channel sales, or strategic consulting—preferably in enterprise software, SaaS, or technology ecosystems.

· Strong business acumen with a passion for partner planning, performance management, and GTM alignment.

· Ability to communicate complex programs clearly and inclusively across diverse teams and stakeholders.

· Comfortable enabling and coaching partner leaders through structured enablement journeys and planning tools.

· Familiar with ecosystem tools and platforms like partner portals, dashboards, or co-sell workflows.

· Strategic thinker and collaborative doer, with a bias for action, accountability, and continuous learning.

· Enthusiastic relationship-builder with the ability to earn trust, influence outcomes, and work across functions.

· Travel flexibility (~20%) for strategic partner meetings, team offsites, and customer-facing engagement

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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