Principal Software Engineer - job 1 of 5

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.  

The Development Productivity Team focused on the internal developers at ServiceNow!  The company has grown quite a bit over the last few years.  What worked for a company with 300 engineers needs to evolve to support the ever growing list of engineers we are hiring every day.  Our group constantly evaluates the current development pipelines, local developer environment, and release infrastructure in an effort to provide the best developer experience possible.

What you get to do in this role:

• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
• Communicate technical decisions (architecture and design) to business and engineering
• Evolve ServiceNow’s end-end CI/CD pipeline to speed high quality software development 
• Implement AI assistance tools at every stage of our SDLC 
  ​​​​​​​Leverage AI to identify and assist with the automation of testing gaps of a mission critical product used by thousands of companies worldwide 
• Optimize the performance and reliability of our mission critical developer pipeline 
• Work closely with developers across the company to help reduce developer friction 
• Evaluate software vendors and cloud technologies 
• Be a mentor for colleagues and help promote knowledge-sharing 
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. 
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery 
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. 
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.  
• Integrate automated testing into development workflows to ensure consistent quality across releases. 
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.  
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects 
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality  
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• xperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in leveraging or critically thinking about how to integrate AI into the full end-end SDLC 
• Passion for developer productivity and happiness 
• Passion for quality and deep experience with the test pyramid and modern testing frameworks and techniques 
• Experience with agile cloud software development strategies and DevOps 
• Deep experience the large cloud providers including AWS 
• Capability to manage multiple projects with material technical risk across teams and processes 
• Experience with containerization and Kubernetes 
• Experience with modern front-end frameworks such as Angular, React, or Vue. 
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization  
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines 
• Understanding software quality principles including reliability, observability, and production readiness. 
• Ability to troubleshoot complex systems and optimize performance across the stack. 
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. 

Basic Qualifications:
 

• 10+ years of experience with Java and JavaScript and modern IDEs such as IntelliJ 

JV21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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