Lead and scale enterprise customer success for our largest, multi-brand accounts by combining technical execution, advanced project management, and strategic C-suite engagement.
Lead Hatch’s Strategic Accounts Customer Success team to retain and grow the company’s largest SaaS portfolios while scaling processes and executive engagement.
Lead the design and scaling of Hatch’s communications platform as a Staff Software Engineer (Elixir), shaping architecture and mentoring engineers to deliver reliable, high-performance user experiences.
Lead full-stack development across React/TypeScript frontends and robust backend services to advance AI-driven customer service at a high-growth YC-backed startup.
