People Operations Generalist

People Operations Generalist

About the job

We’re Not Looking for Employees. We’re Looking for Builders.

Level Agency is hiring a sharp, proactive People Operations Generalist — a doer who keeps systems tight, workflows clean, and teams supported. You’ll stand up and administer our LMS, operationalize manager enablement, and support recruiting cycles to help people ramp faster, learn continuously, and hire predictably. This is a hands-on execution role focused on accuracy, consistency, and speed.

Clarity check: This is not a people-management track or department-head path. If you love being the dependable engine behind great work, you’ll love this job.

This Isn’t for Everyone.

You’ll thrive here if:
✅ You take pride in doing the work—accurately, on time, every time.
✅ You like checklists, SLAs, templates, and tidy systems.
✅ You communicate crisply and keep stakeholders in the loop.
✅ You use AI to move faster and avoid rework.

You’ll struggle here if:
❌ You want to own a department or manage people soon.
❌ You need constant direction or hand-holding.
❌ Feedback feels like criticism instead of opportunity.

About Level

We’re an AI-powered performance marketing agency—built for precision, designed to scale, and powered by a scientific mindset. We blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.

We’ve been named one of Pittsburgh’s Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients span ecommerce, B2B, education, healthcare, and beyond. Our team is fully remote, deeply collaborative, and relentlessly driven.

Your Role (and Impact)

As a People Operations Generalist, you’ll support talent development, recruiting, compliance, and culture. You’ll keep processes humming, documentation current, and data clean—so managers and candidates have a smooth, predictable experience.

You’ll:

• Administer the LMS – Configure LinkedIn Learning (or equivalent); set up role/ladder paths; automate enrollments/nudges; track completions and NPS.
• Coordinate Onboarding → Impact – Maintain day-by-day checklists and Day-30/60/90 milestones; schedule sessions; track first-deliverable completion; follow up on blockers.
• Support Manager Enablement – Maintain rosters, materials, feedback forms, attendance; publish job aids in Guru; assist with manager coaching logistics.
• Report Learning Analytics – Produce weekly scorecard metrics and share clear, actionable observations.
• Support Talent Acquisition – Maintain interview scorecards/work samples; post roles; screen for minimum criteria; schedule interviews; ensure every interview has a scorecard in the ATS.
• Assist Offers & Starts – Prep packets; verify band alignment with Rewards/HRIS; track acceptances; trigger onboarding tasks.
• Handle Compliance Ops – Assign and track mandatory modules; maintain audit-ready records; update policy pages, intranet notices, and org-wide comms.
• Maintain Data Hygiene – Keep HRIS fields (manager/band/location) current; run provisioning/offboarding checklists with IT; support payroll administration and related audits.
• Support Culture & Comms – Coordinate recognition, swag, milestone comms; assist with employee events and engagement workstreams.
• Pitch In on Projects – Provide administrative support for cross-functional HR initiatives and ad-hoc needs.

Must-Have Experience

• 2–4 years in People Operations, Talent Development/L&D, Recruiting coordination, or adjacent operations in a fast-paced or agency environment.
• Operational rigor—plans work, hits dates, closes loops across multiple workstreams.
• Systems aptitude—comfortable configuring an LMS, maintaining ATS hygiene (Workable), and keeping HRIS data clean (Rippling).
• Project coordination—scheduling, roster/calendar management, Day-30/60/90 tracking, action follow-ups.
• Data literacy—spreadsheets (lookups, pivots), simple dashboards, weekly scorecard prep.
• Clear, concise communication—precise updates (acknowledge → ETA → next step), polished employee notices, SOPs in Guru.
• Stakeholder service mindset—professional, responsive, values-aligned.
• Confidentiality & judgment—handles sensitive data with discretion.
• Change agility—iterates quickly; automates repeatable work (Zapier/Apps Script a plus).
• High quality bar—double-checks names, numbers, links, and access before publishing.

Nice-to-Have Experience

• LMS admin (LinkedIn Learning, Docebo, TalentLMS).
• ATS (Workable preferred) with structured scorecards/work samples.
• HRIS (Rippling preferred) including basic audits and lifecycle checklists.
• Experience in agency environments and/or high-growth, process-driven teams.

Education

• Bachelor’s in HR, Org Dev, Education, Business/Operations, or related field; or equivalent practical experience (e.g., 3+ years progressively responsible People Ops/Talent work).

Real AI & Innovation Expectations

At Level, AI is a core skillset. In this role, you’ll:

• Share examples of how you’ve used AI to improve SEO research, strategy, or execution.
• Document and share prompts, workflows, and insights so the whole team grows together.
• Experiment, test, and refine AI applications—always improving.
• Use AI to enhance creativity, speed, and precision, not as a shortcut for thinking.

Our Core Values

• No Ego, All In
• We don’t do “that’s not my job.” We win together.
• Better Every Day
• We want the feedback—even when it stings.
• Relentless for Results
• Activity is nothing without outcomes.
• Driven by Truth
• We challenge assumptions and follow the data.

Compensation & Perks

• Salary: $45,000–$60,000 based on experience
• Remote work from anywhere in the U.S.
• Unlimited PTO
• 12 weeks Paid Parental Leave
• 8 weeks Paid Family Leave
• 12 Paid Holidays + 2 Floating Holidays
• Summer Fridays
• Competitive Medical Plan options
• 100% Employer-Paid Vision & Dental
• Pet Insurance
• 401(k) with 3% Employer Contribution (100% vested)
• Performance Reviews every 6 months
• Career Advancement Opportunities mapped to clear outcomes (no direct reports in this role)
• Medical Travel Reimbursement
• $100 Monthly WFH Stipend (paid quarterly)
• In-Person & Virtual Company Events
• Peer-to-Peer Recognition Programs
• Concierge Support Services for personal scheduling/productivity help
• Employee Assistance Program (EAP) with mental health, legal, and financial counseling

Remote-First, U.S. Only

This is a remote role open to candidates located within the U.S. We are unable to sponsor visas at this time.

Level Is Built on Inclusion

We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB). Level is proud to be an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and celebrate what makes you, you—regardless of race, gender identity, age, disability status, sexual orientation, or background.

Ready to Apply?

Click below and submit your resume. You’ll answer a few thoughtful questions—take your time. We care more about your thinking than your pedigree.