People and Operations Manager, US

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We are looking for a People & Operations Manager (with 5-7 years of experience) who will roll up their sleeves and develop the People experience in the US. Reporting to the VP of People who is based in the UK, you will have the unique opportunity to shape our processes, policies, and culture for a growing team.

This is a true generalist role, perfect for someone who is comfortable being very hands-on with everything from office management and compliance to strategic initiatives like employee engagement and learning & development. You will be the go-to person for all things People-related in the US, partnering with local leadership to make Zendable an amazing place to work.

How you'll meet those objectives

• Regulatory Expertise: maintain expert knowledge and experience of federal, state, and local employment laws, including but not limited to FLSA (Fair Labor Standards Act), FMLA (Family and Medical Leave Act), ADA (Americans with Disabilities Act), Title VII, and OSHA.

• State-Specific Compliance: ensure compliance with unique labor laws in states where the company operates (e.g., California, New York, Florida, etc.), focusing on wage theft prevention, paid sick leave, and final pay requirements.

• Audits/Reporting: conduct regular internal audits of HR practices, including I-9 forms, payroll records, and employee files, and manage/file all necessary compliance reports, including federal and state-mandated reporting.

• Office management: key responsibility for office management across the US, including location set up, day to day management, liaising with building landlords, safety and health, mail management, set up and maintenance of equipment.

• Onboarding: ownership of the whole onboarding process for our US team - from contract creation, new starter engagement, equipment logistics and administrative set up including right to work checks.

• Culture: co-lead building amazing work cultures for our US teams, ensuring alignment with our UK teams.

• Events: delivery of amazing people events for our US teams, coordinating travel logistics, catering, agendas and event delivery.

• Benefits: responsible for US benefits, partnering with our Finance and UK People team to drive compliance and process efficiency.

• Design and execute initiatives to enhance employee engagement and retention (including Learning & Development strategy & Execution).

• Strategize: Partner with senior leadership to develop and implement People strategies that align with the company's business OKRs and promote a high-performance culture.

• Systems Management: Manage our People systems (Gusto, Bamboo HR) for accurate documentation and process flows.

• Recruitment: supporting our Talent team in the UK on an ad hoc basis.

Soft Skills we're looking for

• Ownership mindset - happy to roll up your sleeves and get things done, no matter the task

• Drive - desire to learn and grow within the role

• Attention to detail

• Stakeholder management

• Organization

• Strong communication skills

Role Details

Office Location: 3100 Clarendon Blvd, Arlington VA 22201

Working arrangement: Hybrid in office 3 days per week (Tuesdays - Thursdays)

Hours: full time; also open to part time applications (3 days minimum)

Compensation range: $100,000 - 130,000

Interview process

1. Hiring manager and screening call

2. Stakeholder interviews

3. Final interview with a member of the CEO Office

Life at Lendable

• The opportunity to scale up one of the world’s most successful fintech companies.

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!