Director, Learning & Development - Technology

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Director of Technology Learning leads the design and delivery of transformative learning experiences for developers and technology teams. This role defines and executes a comprehensive learning strategy to equip employees with the skills to thrive in a fast-changing technology landscape. As a strategic partner to HR, business, and technology leaders, you’ll ensure employees are empowered with cutting-edge tools, knowledge, and opportunities to innovate. This high-visibility leadership role combines technical fluency, learning design expertise, and strategic vision. You’ll develop a learning roadmap, enhance the employee experience, and align eLearning with business-led initiatives. You’ll also drive integration across the employee lifecycle, foster strong partnerships with HR and leadership, and stay current on market trends to deliver innovative leadership programs aligned with company strategy.

Job Description:

Essential Responsibilities:

• Define and lead the learning and development strategy for key business functions, ensuring alignment with business goals and the long-term development roadmap.
• Ensure the design, architecture, and execution of large-scale learning programs, establishing metrics and evaluation processes to assess effectiveness and drive continuous improvement based on data-driven decisions.
• Collaborate with senior business leaders and cross-functional teams to assess learning needs, create targeted solutions, and ensure the scalability and effectiveness of learning programs.
• Provide thought leadership and mentorship to Learning & Development team members, fostering an innovative and collaborative team culture that drives performance and achieves outcomes.
• Leverage insights from market best practices, emerging trends, and industry benchmarks to influence long-term learning strategy, ensuring the organization is competitive and responsive to future learning needs.
• Oversee the budget and resource allocation for learning programs, manage relationships with external vendors, and ensure cost-effective procurement of learning resources, tools, and technologies while maintaining alignment with business priorities.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• 10+ years relevant experience and a bachelor’s degree OR Any equivalent combination of education and experience.
• Experience in learning & development, technology training, or related fields.
• Bachelor’s degree in a relevant discipline, or equivalent combination of education and experience.
• Proven success designing and delivering large-scale learning programs for technical audiences.
• Strong ability to partner with executives and cross-functional teams to align learning with strategic priorities.
• Deep understanding of developer workflows, modern engineering practices, and emerging tools.
• Exceptional communication, leadership, and change management skills

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.