HR Operations Lead

About This Role

As part of the HR team, you’ll lead the systems and operations that enable an exceptional employee experience across the U.S. and Canada. This role delivers dependable, people-first HR operations by owning payroll, benefits, HRIS, compliance, and workforce data while ensuring the business scales with confidence. You’ll partner closely with managers and company leadership to translate people's data into insights, maintain strong operational rigor, and ensure HR services are seamless, compliant, and trusted.

This role reports to the Head of HR and is an individual contributor role with broad ownership and visibility across the organization.

Team Overview

This team plays a critical role in advancing company's mission by supporting the people, systems, and culture that power the business. The People team partners across the company to build scalable infrastructure, foster inclusive growth, and enable teams to do their best work while creating long-term value for communities and stakeholders.

What You’ll Do

Employee Lifecycle

• Oversee payroll, taxes, compensation, and benefits administration for employees in the U.S. and Canada

• Deliver a consistent, competitive, and employee-first experience across the full lifecycle from onboarding through offboarding

• Partner with leadership to ensure compensation, equity, and benefits programs support talent attraction and retention

Policy, Process & Vendor Management

• Develop, implement, and maintain HR policies, procedures, and operational workflows

• Own HRIS systems supporting onboarding, offboarding, performance management, and employee records

• Manage PEOs, payroll providers, benefits vendors, and immigration partners to ensure high-quality service delivery

Compliance, Immigration & Data Governance

• Ensure compliance with applicable labor laws across states and provinces where employees are based

• Maintain accurate, secure employee records and oversee data privacy practices

• Support immigration processes and ensure documentation and timelines are managed effectively

People Data, Reporting & Insights

• Own workforce data quality, reporting, and dashboards that inform leadership decisions

• Track key HR metrics, manage operational budgets, and report on HR effectiveness

• Translate HR data into clear business insights that demonstrate how people operations drive company goals

Manager & Employee Support

• Resolve employee relations issues with fairness, consistency, and care

• Provide managers with practical HR guidance, tools, and policies

• Act as a trusted operational partner across the organization

What You’ll Bring

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 8+ years of experience leading HR operations in a startup or scaling organization

• Hands-on expertise setting up, managing, and reporting on HRIS and payroll systems in an individual contributor capacity

• Experience designing and administering compensation, equity, and benefits programs

• Strong working knowledge of U.S. and Canadian labor laws and compliance requirements

• Demonstrated experience managing multiple vendors, PEOs, and complex projects simultaneously

• Advanced spreadsheet and reporting skills that will help you succeed in managing workforce data and metrics

• A data-driven mindset with the ability to translate HR metrics into actionable business insights

• A detail-oriented, execution-focused work style paired with strong judgment and adaptability

• Thoughtful communication, problem-solving, and interpersonal skills that build trust across the business

• Alignment with company's values of humility, authenticity, equity, accountability, and long-run value creation

Total Rewards

We care about your well-being, growth, and balance. Here’s how we support you:

Total Compensation: $182,000- $200,000 (total compensation includes base salary + bonus in USD)

Health & Wellness: 100% premium coverage for you and your dependents on medical, dental, and vision

Time to Recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)

Family Support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning support via Carrot and Maven

Mental Health: Free access to Spring Health which includes 5 free Therapy & psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+

Retirement: 3% non-elective employer contribution to your 401k or RRSP, ensuring your financial future is on the right track

Perks & Extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone/ internet, pet insurance allowance, full home office setup and free access to UrbanSitter with $625 in quarterly paid company credits, ActiveHero, and One Medical

Merger/Acquisition and Employer Transition Notice

This position is being recruited in connection with a pending acquisition of Intersect, which acquisition is expected to close around the time this role is filled. Accordingly, the employing entity for this role is expected to transition from Intersect (the entity conducting this search) to IPX Power (the post-transaction entity) at or around closing. As such, any offer of employment (if extended) may be issued by, assigned to, or assumed by IPX Power or an affiliated entity, with no intended change to the role’s core responsibilities or expected compensation.