Human Resources Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Human Resources Manager do at Fiserv?

In this role, you will collaborate with business leaders to develop and implement a people strategy that enables success within your client groups. You will deliver a full spectrum of both strategic programs and tactical HR support to the organization including organizational design, employee relations, performance management, career development and advising on various management issues. You will utilize your HR domain expertise, effective communication, strong analytical skills, and teamwork to achieve outstanding business results.

What you will do:

• Support the success of the organization’s strategic plan. Coach and counsel leaders to optimize their human capital via employee engagement, organizational design and effectiveness, employee relations, change management, learning & development, and performance management efforts.
• Initiate workforce analysis and organization design activities with business leaders to ensure structure and staffing are proactively managed to meet short and long-term business goals and desired retention is achieved.
• Ensure change management activities within the business are managed in a timely, professional, and lawful manner and that communications regarding change are clear, concise, and consistent.
• Serve as liaison to managers, associates, and various levels of senior management to provide answers to complex questions regarding policy and procedure interpretation, utilizing general knowledge of HR disciplines and ensuring compliance with federal, state, and local employment laws and statutes.
• Utilize data to develop and drive people strategies. Track and report staffing, retention, attrition, and other data to management; recommend programs and/or enhancements as appropriate.
• Ensure core HR processes (e.g., performance, talent reviews, compensation, talent acquisition, etc.) are clearly communicated and understood by managers and associates within assigned client groups.
• Proactively identify and address HR challenges and opportunities, which may affect the execution of business plans.

What you will need to have:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field is required
• 5+ years Human Resources experience in talent management, employee relations, performance management coaching and change management.
• Experience in hiring talent, building succession pipelines, assessing and (re)designing org structures, and working with Managers to identify develop opportunities for their talent.
• Proficiency in Excel and other Microsoft Office suite applications

What would be great to have:

• PHR/SPHR Certification or SHRM-CP/SHRM-SCP
• Experience in Workday
• Ability to understand and translate data that impacts the business; productivity improvements, conduct needs assessment and deliver results that positively impact business operations.
• Solid knowledge of local, state, and federal laws governing employment issues.
• Experience supporting a highly dynamic, fast-paced organization that requires the ability to work independently with limited information and ambiguity.

Important Information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.