Technical Account & Implementation Manager

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Account & Implementation Manager do at Fiserv?
As a successful Technical Account & Implementation Manager you will be responsible for the full execution and installation of clients onto Fiserv platforms. You will provide technical and operational support, coordinate key activities with cross-functional departments and teams, external vendors, and the client to ensure the implementation process is completed on time and in accordance with requirements.  In this role, you will also be responsible for reviewing and improving processes/procedures needed to implement, manage, and support your client(s).  You will work with the Commerce Hub and PayFac Product teams to identify and improve the client experience and support structure. You will also work closely with your client(s) relationship manager to solve day-to-day business needs.

What you will do:

• Provides clear, concise, written, and verbal answers to complex technical questions.
• Lead, manage and implement multiple concurrent efforts, driving project schedule, scope, cost, risk, and issue management. This includes but not limited to configuration set up and testing.
• Develop and maintain project plans and related task lists as necessary, providing contentious feedback and status updates to key stakeholders.
• Act as the project manager and client point of contact through the life cycle of the project.
• Develop expertise across a broad spectrum of solution deliverables.
• Develop and maintain client relationships, manage client expectations while maintaining professionalism under pressure.
• Identify and resolve gaps in processes and procedures uncovered during the implementation and client support process.
• Create/update processes and procedures documentation including but not limited to implementation guides, user guides & API documents.
• Conduct and assist with investigations for issues raised by client pre and post implementation.
• Prioritize, track, and execute multiple initiatives and drive successful results.
• Support software deployments for new releases and provide post-implementation support.
• Strong numerical and analytical skills, the ability to complete methodical root cause analysis and troubleshoot technical issues.
• Ensures project methodologies, project delivery processes, and implementation management processes are followed. 
• Makes complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.
• Resolve issues with the appropriate urgency with strong attention to detail and follow up as required.

What you need to have:

• Prior work experience managing client implementations
• Proficient in MS-Office Suite including MS Project, Excel, Word, and PowerPoint
• Detail oriented; someone with strong attention to detail and follow-up
• Previous work experience in Project Management, Client Management, or Payments
• Experience in relational and non-relational databases
• Experience in Restful web services API
• YAML Experience
• Ability to multitask and prioritize effectively
• Strong sense of accountability and follow through
• Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff
• Ability to speak to a technical and non-technical audience

What is nice to have:

• Bachelor’s degree in Business, computer science, mathematics, physics, or engineering
• Prior implementations experience for PayFac clients
• Experience with Fiserv products
• Prior experience with Confluence/JIRA/Clarity
• Project management/SCRUM certification(s) 

*In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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