Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.

We capture every sales call, survey, report, interview, support ticket, renewal call, usability test, and app review, and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users, we empower them to build better products, services, and experiences.

We’re seeking ambitious problem solvers from diverse backgrounds who are valued for their experience, passionate about their craft, and excited about the work we’re undertaking.

We’re looking for a Sales Development Representative (SDR) to join Dovetail and help drive new business across the US. Based remotely, you’ll be the first point of contact for some of the world’s most innovative teams—identifying opportunities, generating leads, and working closely with our Account Executives. This is a hands-on, high-impact role where your work will directly influence how our Customer Intelligence Platform scales. If you’re passionate about building relationships, enjoy solving complex problems, and want to grow your career in a fast-paced, high-growth SaaS environment, this role is for you!

What you’ll do

• Be a founding member of the SDR team. Support the design, tooling, and playbook development for our new sales development motion—helping establish the gold standard for outreach, messaging, and lead qualification at Dovetail.

• Own top-of-funnel pipeline generation. Proactively identify, research, and engage prospects across our total addressable market—from inbound interest to outbound targeting—using multi-channel outreach (email, phone, social, video).

• Partner cross-functionally with Marketing and Sales. Collaborate closely with Demand Generation, RevOps, and Account Executives to develop effective messaging, lead scoring, and ABM-style campaigns for enterprise prospects.

• Consult and educate. Approach conversations with prospects through a consultative lens. Ask thoughtful questions, uncover pain points, and articulate the impact of adopting an AI-first insights platform.

• Leverage AI and data tools. Use tools like HubSpot, Clay, Mixmax, and Sales Navigator alongside Dovetail’s own platform to personalize outreach and optimize conversions.

• Develop the blueprint for scale. Document repeatable outreach processes, A/B test messaging, and share learnings that improve response rates, conversion, and productivity across the team.

• Qualify and hand off leads. Drive high-quality meetings for Account Executives, ensuring contextual insight is shared for a seamless transition through the pipeline.

• Represent our brand with empathy and curiosity. Every interaction is a first impression of Dovetail—model the tone, professionalism, and curiosity that reflect our customer-obsessed culture.

What you’ll bring

• Experience in outbound prospecting. 1–3 years of SDR or BDR experience in B2B SaaS, in early-stage/scale-up companies, or targeting product, design, or research personas (experience at high-growth firms like Notion, Figma, or Atlassian is a plus).

• Enterprise-awareness. Understanding of how mid-market and enterprise organizations make purchase decisions—and how to navigate complex account maps with multiple stakeholders.

• Multi-threaded outreach execution. Proven use of personalized, high-quality outreach across email, phone, social, and video, leveraging trigger-based campaigns and creative touchpoints.

• Tech stack fluency. Familiarity with CRMs (HubSpot or Salesforce), prospecting tools (Sales Navigator, Clay, Apollo), and sequence builders (Mixmax, Outreach).

• Analytical and operational mindset. You use data to guide decisions, track performance against KPIs (meetings set, pipeline influence, conversion rate), and optimize your workflow.

• Clear communication. You write and speak with clarity, empathy, and precision—positioning Dovetail’s value around the customer’s context, not just its features.

• High agency and growth mindset. Comfortable in ambiguity; proactive in problem-solving; sees opportunity in constraints. You thrive on experimentation and feedback loops.

• Passion for product and customers. Curiosity about the research, product development, and design landscape—and interest in helping teams make smarter, customer-centric decisions.

What success looks like

• Achieving and exceeding monthly pipeline and meeting creation targets (consistent 100–120% attainment).

• Clear fluency in Dovetail’s mission, target personas, and product story by the end of onboarding.

• Demonstrated ability to develop repeatable outbound processes and influence how the SDR function scales.

• Seamless partnerships established across marketing, RevOps, and AE teams—measured through feedback and conversion metrics. Why Dovetail

• Join at an inflection point: one of the first SDRs building the engine that fuels our next phase of enterprise growth.

• Work directly with senior leadership to help shape our go-to-market strategy and outbound playbook.

• Collaborate with a global, product-led, and design-savvy team who values authenticity, autonomy, and craftsmanship.

• Competitive compensation, equity, and benefits in a high-growth scale-up environment.

• Career Path: Clear progress path to AE or Growth roles for high performers, typically within 12–18 months.

• Learning culture: Structured ramp-up with product certification, storytelling, and objection-handling training modules.

• Metrics: Transparent weekly reporting cadence (e.g., meaningful conversations, opportunity conversion rate) to build a performance-driven, data-backed culture.

• AI enablement: Exposure to best-in-class productivity enhancers (like Dovetail, Clay, and many others) to help maximize efficiency.

Compensation includes base salary + incentive compensation (OTE $85,000-$95,000), equity and benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.

Benefits

• Equity for everyone. Along with a competitive base salary, we offer options to keep us focused on driving long-term impact.

• An environment designed for doing your best work, wherever you are. Our Sydney office is designed to maximise in-person first collaboration, while our US team is supported with a flexible remote set up.

• Join our community. Find your people in a Doveclub, bond with your team on the regular, celebrate small wins, big milestones and cultural events with the whole company.

• Learn & Thrive. Quench your thirst for knowledge with our generous L&D allowance or get support to Thrive, not just survive, using our wellness budget.

• Ample PTO. Time off for the hard work you put in. 4 weeks accrued leave, floating public holidays and additional Kit Kat days throughout the year.

• Work from anywhere. Up to 4 weeks per year to do your job anywhere in the world.

• Generous parental leave. We offer up to 20 weeks of paid parental leave to support new parents.

• 4 weeks at 4 years. 4 years is a long time in tech, and we value loyalty. Take a well-earned break of 4 weeks off on Dovetail.

• Stellar benefits for those located in the US. Comprehensive health, dental, vision, 401(K) and more offered through Sequoia.