Director, Sales Operations

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is hiring a Director, Sales Operations to lead our sales operations function for our worldwide geographies and be responsible for expanding our sales operations processes. This role reports to the CRO.

• Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business.
• Track and analyze key metrics including pipeline growth, cohort win/loss rates, forecast accuracy and attainment.
•  Build and maintain high-quality business partnerships with Partner Sales, Customer Success, OEM and ISV’s teams leaders across Acumatica to provide sales insights and support strategic decision-making.
•  Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new toolsets, explicitly exploring AI tools that can help Acumatica.
• Build and manage the quarterly business reviews and processes associated with territory assignments, quota set-up and management and yearly territory planning.
• Produce and review actionable and accurate sales reporting for sellers, managers, sales leaders, and executive team.
• Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies.
•  Manage and govern all technical aspects of Acumatica CRM and associated processes.
• Create and govern the documentation on sales processes, Business Policies, as part of the Standard Operating Procedure and create and provide relevant sales training materials to assist with onboarding new sales talent.
• Oversee the deal desk in assisting partners, sales and customer success on contract, pricing, renewal and add-ons.
• Working together with the sales leaders and finance to define, roll out and manage the quota and sales compensation plans.
• Recruit, train and manage new talent to expand the sales operations team.

• 8+ years of experience in sales operations.
• 2-5 years of experience in SaaS and VAR relationships.
• Degree in Business Administration, Marketing, Data Science, or Computer Science. MBA is a plus.
• Experience in scaling high-level sales strategies, translating them into processes, systems and policies, and ensuring local execution and business impact.
• You have strong analytical, organizational, and time management skills and the ability to balance a large group of diverse projects simultaneously with excellent attention to detail.
• You have a demonstrated level of maturity and judgment and the ability to remain objective and develop trusting and respectful relationships at all levels.
• Demonstrated ability to dive deep on ambiguous challenges and deliver actionable insight.
• Experience in Excel and CRM sales tools.

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. 

For this role, the salary range is $180,000-$215,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.
At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.