Sr. Manager of Global Talent Business Planning & Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Are you a designer, builder, and change agent?  Are you passionate about creating a high-performance growth culture?  Are you motivated by a diverse and inclusive environment that unleashes the potential in everyone, everywhere?  

Come join the Global Talent team as we help write a new story for Visa and reimagine the world of work. 

As Visa works to create a future where everyone can thrive, the Global Talent team is working to ensure that Visa has the capabilities, talent and culture to enable the company and its employees, everywhere, to thrive.  We need subject matter expertise, experience, passion, creativity, and grit to collaborate with others to build the right talent strategies for Visa and roll up our sleeves to roll them out, driving impact and outcomes for our business and our people.

The Sr. Manager of Global Talent Business Planning & Operations (BPO) reports to the Sr. Director of Global Talent Strategy & Planning, and will be responsible for driving operational excellence and strategic alignment across the Global Talent organization. This role leads core business planning processes, optimizes our talent operating model, and champions a cohesive 'One Talent' culture with a Gen-AI first mindset to enhance productivity, efficiency, and employee engagement.

Acting as a central point of coordination, the Sr. Manager of Global Talent BPO partners with stakeholders across Global Talent, the People Team, and Corporate Affairs to ensure seamless execution of BAU operations, deliver accurate and actionable reporting, and implement process improvements that bring transparency, agility, and measurable outcomes to the organization.

Key Responsibilities

• Core Business Planning
  • Manages BAU Talent operations by leading BPO coordination across Global Talent subfunctions (Talent Acquisition, Talent Management & Development, Learning, Organizational Design, Employee Experience, and Talent Enablement), and People Team/Corporate Affairs.
  • Provides BPO support when needed for Organizational Design and Employee Experience teams.
  • Responsible for monthly and quarterly reporting - coordinates and delivers SVP OKR reporting, including quarterly updates for senior leadership. Prepares monthly progress reports with key metrics for senior leadership.
  • Leads and manages AOP process, ensuring alignment to Global Talent strategy.
  • Tracks headcount and oversees budget tracking across Global Talent.
  • Coordinates Talent Leadership Team calls, quarterly All Hands meetings, Flash Townhalls, Global Talent communications (monthly video updates, newsletter, announcements, etc) and annual Talent Leadership onsite.
  • Facilitates monthly thought leadership sessions for Talent Leadership Team.
  • Coordinates the Visa Voices process for Global Talent and manages responses/monitors progress.

• Global Talent Strategic Roadmap Management
  • Project manages major cross-functional initiatives with impact across multiple areas of the organization to help ensure delivery.
  • Supports tracking/reporting for strategic, cross-functional initiative tracking (reflected in OKRs).
• Global Talent Culture
  • Establishes and implements ways to facilitate knowledge and best practice sharing across the organization.
  • Develops programs that build a cohesive 'One Talent' organization that focuses on building a culture of curiosity and a GenAI first mindset.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Prior business planning & operations experience preferred.
• Strategic & Analytical Skills - Strategic mindset with ability to translate strategy into execution.
• Operational & Financial Acumen - Strong budget management, resource tracking, and project management skills, with the ability to lead multiple workstreams independently.
• Leadership & Collaboration - Exceptional ability to coordinate cross-functional initiatives across multiple stakeholders and partners, foster collaboration, and break down silos within a matrix structure.
• Continuous Improvement Orientation - Demonstrated ability to drive continuous improvement, exceed stakeholder expectations, and embed best practices across the organization.
• Bias for Action & Agility - Operates effectively in fast-paced, ambiguous environments. Quickly assesses situations, makes informed decisions, and takes action to address challenges.
• Problem-Solving Mindset - Expert decision-making and problem-solving abilities. Applies a test-and-learn approach, embraces innovation, and adapts with resilience to evolving priorities.
• Communication & Influence - Excellent presentation, facilitation, and storytelling skills. Adept at engaging senior audiences, building trust, and influencing outcomes at all levels of the organization.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,300.00 to 165,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.