Customer Success Representative, Velocity
Skills
- 2+ years of sales experience (any industry) with proven quota attainment
- Strong customer service and communication (verbal and written) skills
- Experience with quoting, pricing, and up-selling processes
- Cold-calling and reactivation experience
- Comfortable working autonomously in a fast-paced, high-volume environment
- Experience compiling, querying, analyzing and reporting data
- Familiarity with Salesforce or similar CRM tools
Responsibilities
- Manage and overachieve renewal and expansion quota for assigned Velocity territory
- Proactively monitor expiring agreements and execute timely renewal actions
- Prepare and provide proposals, quotes, co-terming and up-sell opportunities
- Cold-call lapsed customers to reactivate maintenance and support agreements
- Collaborate with Sales, partners, and cross-functional teams to close renewals
- Negotiate maintenance agreements and pursue reinstatement opportunities
- Handle inbound renewal inquiries across portals and maintain high CSAT
- Accurately record all activities and maintain impeccable Salesforce hygiene
- Meet daily/weekly SLAs, KPIs and reporting requirements
Education
- Bachelor’s degree required (or combination of education and experience)
- Relevant coursework or certifications in sales, business, or related fields considered a plus
Benefits
- Competitive On-Target Earnings (OTE) including base and variable pay
- Remote work flexibility (Georgia-based)
- Career development and learning opportunities at a global software leader
- Standard employee benefits (medical, dental, vision) and paid time off — subject to role and location
- Equal opportunity employer and inclusive workplace
Average salary estimate
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