Customer Retention Jobs

Lead and scale a high-touch Customer Success onboarding and adoption team to drive rapid time-to-value, product adoption, and long-term customer health at a high-growth SaaS platform.

Lead scalable, high-impact ABM programs to retain and engage enterprise housing customers and accelerate pipeline and revenue as EliseAI’s Senior Lifecycle Marketing Manager.

Arctic Wolf is hiring a Senior Manager, Customer Lifecycle Marketing to create and scale integrated, data-driven programs that drive adoption, engagement, and retention across its customer base.

A1 Garage Door is seeking a detail-oriented Marketing & Retention Coordinator in Phoenix to manage CRM-driven email/SMS campaigns and improve customer retention.

A fast-paced SaaS partner is hiring a Key Account Manager to drive renewals, adoption, and long-term client success for high-value accounts, working hybrid from Carlsbad, CA or remotely.

Strategic Senior Customer Success Manager role focused on enterprise adoption, retention, and expansion through executive engagement and data-driven success plans.

Senior leader to own regional pre- and post-sales strategy and execution for North America, driving deal velocity, fast time-to-value, and improved adoption and retention.

Signal Vine seeks a quota-carrying Account Manager to drive retention and expansion across a portfolio of higher-education customers using consultative SaaS account management.

BrightOrder is hiring a remote Customer Success Specialist to be the customer-facing owner for SaaS and hardware users, driving retention and operational excellence through empathy, data, and AI-enabled workflows.

Strategic Contract Manager needed to lead complex enterprise renewals for Ashby, driving retention and expansion through expert negotiation, commercial judgment, and cross-functional collaboration.

Stay Ai is hiring a Customer Success Manager to drive subscription program success for Shopify-focused DTC brands by providing onboarding, strategic recommendations, and excellent client communication.

Lead Buildout’s Customer Success function to architect playbooks, automation, and team processes that drive adoption, retention, and commercial outcomes across our CRE SaaS products.

Informa Markets is looking for an experienced Account Manager to develop and grow B2B fashion event revenue through strategic territory management, strong client relationships, and data-driven pipeline execution.

Procurify is hiring a data-driven Customer Success Manager (Scale) to manage a large SMB book, drive adoption through automation and analytics, and champion customer outcomes.

Lead the strategy and execution of a global digital customer community to boost adoption, retention, and engagement for a high-growth SaaS/B2B organization.

Rocket Software is hiring a Renewal Account Executive to manage renewals, retain customers, and drive upsell opportunities across enterprise accounts in a fully remote role.

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Learning & Development

Equity

Paid Holidays

Paid Time-Off

WFH Reimbursements

Child Care stipend

Maternity Leave

Paternity Leave

Lead and coach a team of enterprise Customer Success Managers to retain and grow Flock Safety’s most strategic public-safety accounts across the East Coast while driving operational rigor and expansion.

Lead renewal and expansion strategy as Rillet’s founding Account Manager, owning commercial outcomes and operationalizing scalable account management frameworks for a fast-growing AI-native ERP.

Arch is seeking a Client Success Strategist to own post-onboarding account management, improve client adoption, and identify expansion opportunities from our Manhattan office.

Edlink, a fast-growing Austin edtech startup, is seeking an on-site Client Success Manager to lead technical onboarding, drive client retention, and act as a strategic advisor on API and data integrations.

Informa Festivals seeks a Key Accounts Customer Success Manager in New York to onboard, engage and grow strategic clients of the LIONS Intelligence digital portfolio.

Senior customer-success leader needed to manage key accounts and a team of energy analysts, driving retention, expansion, and deep energy savings for commercial real estate customers.

A Place for Mom is hiring a Home Care Customer Retention Specialist to prevent cancellations and win back customers through empathetic, solution-focused outreach and sales-saving techniques.

Lead enterprise higher-education accounts for Superhuman’s Grammarly for Education, driving adoption, renewals, and strategic value through consultative, data-informed customer success.

Drive retention and account health for Dutchie's SMB and mid-market dispensary customers by proactively identifying risks, resolving sentiment and engagement issues, and partnering with Account Managers and cross-functional teams.

Technomic (an Informa company) is hiring an Account Manager to manage and grow foodservice accounts, deliver strategic research-driven insights, and champion client success on the Ignite platform.

Drive customer outcomes and growth for EvenUp’s mid‑market law firm clients by managing a portfolio of accounts, leading renewals, and identifying upsell opportunities while serving as a trusted advisor.

Nelnet Business Services seeks a data-driven Manager I, Marketing Strategy to lead lifecycle and retention marketing initiatives that boost customer engagement, renewals, and expansion across Nelnet Campus Commerce.

Inclusive & Diverse

Growth & Learning

Customer-Centric

Collaboration over Competition

Medical Insurance

Maternity Leave

Flex-Friendly

401K Matching

Lead and scale Vanta’s Growth Account Management organization to drive retention and expansion through a repeatable, value-driven AM methodology.

LeanData is hiring a proactive Customer Success Manager to maximize value, retention, and expansion for a portfolio of mid-market customers through strategic advisory and hands-on adoption efforts.

Inclusive & Diverse

Growth & Learning

Customer-Centric

Collaboration over Competition

Medical Insurance

Maternity Leave

Flex-Friendly

401K Matching

Lead and scale Vanta’s Early Stage Account Management organization to consistently exceed retention and expansion goals by building a high-performing team and repeatable downmarket methodology.

Baesman Group seeks a Senior Strategic Account Manager, CRM & Loyalty to lead client relationships, optimize loyalty and CRM programs, and drive retention and revenue for key accounts.

Lead and scale Orita’s strategic partnership with Klaviyo by enabling CSMs/PSMs and agencies, translating partner needs into product impact, and driving pipeline growth.

Customer-focused and tech-savvy Customer Success Manager needed to manage accounts, deliver product trainings, and drive adoption and expansion for clients in the building products space.

Orita seeks a Senior Partner Manager to own and scale agency partnerships—driving pipeline, closing deals, and turning agencies into enthusiastic long-term super-users of Orita's AI segmentation platform.

Lead strategic enterprise account relationships and drive value realization and expansion as a Principal Customer Success Manager focused on technology adoption and executive stakeholder engagement.

Lead strategic, enterprise customer relationships at Assembled to drive adoption, retention, and product-led expansion across our WFM and AI Assist platform.

TENEX is hiring a Customer Success Manager to drive adoption, retention, and expansion of its AI-driven MDR platform while acting as a trusted advisor to customer security teams.

Drive omnichannel retention strategy and execution to strengthen customer loyalty and maximize lifetime value for a virtual-first marketing organization.

Lead and grow a remote Customer Success team at Brisk to drive retention, expansion, and pilot-to-contract conversions across SMB and mid-market K–12 accounts.

EverDriven is hiring a Regional Area Manager to direct multi-market operations across the Mountain US, focusing on service quality, client retention, and contribution margin growth.

EverDriven is hiring a Customer Success Manager to strengthen school district partnerships, drive retention and growth, and ensure equitable student transportation outcomes.

Drive territory sales and customer retention by converting leads into successful fundraising accounts as an Inside Sales Representative for PKC, LLC.

Lead enterprise client success at Maki by driving adoption, demonstrating ROI from our AI HR platform, and owning renewals and expansion opportunities.

Lead high-impact enterprise customer relationships at Thomson Reuters to drive adoption, retention, expansion, and AI-enabled value across a global, multi-product portfolio.

Stadium seeks a proactive Customer Success Manager to act as a strategic partner for clients, driving retention, upsells, and value realization on our global gifting platform.

Lead studio operations and membership growth across corporate F45 and FS8 studios by managing sales processes, staff, and day-to-day operational excellence.

Provide outstanding resident service and drive lease renewals as a Resident Relations Specialist at The Summit Apartments, part of AIR Communities.

Lead and scale the North America Technical Account Management organization to drive renewals, upsells, retention, and AI-driven customer value for a high-growth SaaS business.

Teleflora is hiring Inside Sales Specialists in Paragould to drive B2B vase and product sales through consultative, phone-based selling and performance-driven targets.