Customer Success Manager

Who We Are

MobileAction, an official partner of Apple, is the industry’s premier SaaS mobile user acquisition platform. From the company’s automated smart-bidding system that optimizes Apple Search Ads campaigns to competitive benchmarking for ASO, ad creatives, SDKs, and market intelligence, MobileAction’s products enable its customers to make the right business decisions and unleash their company’s true growth potential. Founded in 2013 and headquartered in San Francisco, MobileAction has 10+ offices worldwide and serves 1000+ SaaS clients.

About the Role

As a Customer Success Manager at MobileAction you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the MobileAction and SearchAds platforms. You will leverage digital tools to engage customers and understand their workflow, pain points, and how we can help to drive their business value.

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. You'll collaborate closely with our internal teams to support throughout the entire customer journey, from onboarding to ongoing training and beyond.

Your passion for delivering exceptional customer service and deep understanding of our products' value will be the keys to driving growth for our clients. You'll identify new opportunities to maximize revenue and help our clients achieve their most ambitious goals.

The ideal candidate will have great relationship building skills, prior experience in SaaS and specifically in the mobile industry, be analytical and detail-oriented, and most importantly, execute a consultative approach to addressing client needs.

Success in role will be measured by key customer success metrics including: customer churn, engagement, marketing spend, and renewals.

• Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms.
• Passion to be a strategic expert on mobile insights, app store optimization, and much more.
• Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside
• Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth.
• Build up the client’s confidence and overall adoption of our platform with digital tools and programs over time
• Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering
• Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry

• 2–3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments
• Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management
• Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities
• Knowledge of CRM tools (Hubspot), Product Analytics (Full Story,Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.)
• Very strong account management and relationship-building skills
• Ability to work effectively in a fully remote environment

Mobile Action is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability.