Senior Scaled Partner Manager

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Scaled Partner Manager to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Scaled Creator Team within the broader GTM org supports small and medium-sized creators on Patreon in their growth on Patreon. We work across Product, Marketing, Community, and Creator Partnerships to help creators adopt key Patreon tools and grow their memberships using a combination of 1:1 and 1:Many tactics.

About the Role

• As a Senior Scaled Partner Manager, you will be responsible for supporting Patreon's top mid-market creators through a highly strategic, relationship-driven approach focused on long-term retention, trust, and sustainable success on the platform.

• You will directly manage a focused portfolio of creators in a high-touch 1:1 capacity, serving as a senior point of contact for complex relationships, nuanced business challenges, and retention-risk scenarios. In parallel, you will partner closely with a Program Operations Manager who owns scaled retention programming, helping shape the strategy and direction of how Patreon supports this segment at scale.

• This is a senior account management role that blends deep relationship ownership with scaled retention strategy. You’ll provide tailored recommendations, guide creators through critical moments in their business, and ensure they remain engaged, successful, and confident in Patreon as a long-term home.

• This is an exciting opportunity to help define how Patreon retains its most impactful mid-market creators — influencing best practices, informing program design, and partnering cross-functionally to ensure creators thrive on our platform over time.

About You

• You have experience managing high-touch creator or customer relationships and thrive in roles where trust, nuance, and long-term impact matter.

• You’ve worked in environments that blend 1:1 relationship management with 1:many or scaled approaches, and you’re comfortable influencing programs even when you don’t directly own execution.

• You have a strong track record of supporting retention, account health, or long-term growth through strategic guidance, proactive outreach, and thoughtful intervention.

• You’re data-informed and proactive — able to identify early signals of risk or opportunity and take action.

• You’re a strong communicator who can navigate complex, emotional, or high-stakes conversations with empathy and clarity.

• You’re excited to support creators as they build durable, sustainable businesses and value long-term partnerships over short-term wins.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.