Customer Success & Onboarding Manager for US-based company (Remote)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We are committed to connecting talented individuals with great companies that need their unique skills, creating fulfilling job opportunities for professionals around the world.
We’re seeking a proactive and dedicated Customer Success & Onboarding Manager to help our clients successfully navigate their journey with our services. In this remote role, you'll be responsible for ensuring that clients are effectively onboarded and continuously supported throughout their experience with us.
Your aim is to guarantee that every customer feels valued and empowered as they engage with our offerings. You'll serve as the primary touchpoint for our clients, advocating for their needs and collaborating with internal teams to deliver an exceptional experience.
Your Responsibilities:
- Lead the onboarding process for new clients, ensuring a seamless and welcoming introduction to our services
- Act as the main point of contact for existing clients, addressing questions, concerns, and feedback
- Monitor client progress and satisfaction, proactively identifying opportunities for improvement
- Facilitate regular check-ins to review client goals and outcomes, ensuring alignment with our services
- Develop and implement strategies to enhance customer success and retention
- Collaborate with sales and product teams to relay client insights and improve service offerings
Who You Are:
- Experienced in customer success, account management, or a related field
- Strong communication skills, both written and verbal, with a friendly and approachable demeanor
- Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously
- Proactive problem solver who thrives on helping clients achieve their goals
- Able to collaborate effectively with cross-functional teams to ensure client needs are met
Qualifications:
- 3+ years of experience in customer success or client-facing roles, ideally in the tech or service industries
- Proven track record of successfully onboarding clients and driving customer satisfaction
- Strong ability to analyze client feedback and translate it into actionable improvements
- Familiarity with CRM systems and customer success software is a plus
Bonus Points:
- Experience in a remote work environment and familiarity with tools that enhance remote collaboration
- Background in consulting or training roles
Benefits
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