Manager, Client Services
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.
About the role
The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function. This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization. The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector. Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience.
For New York Only - The estimated annual salary for this position is between $128,000 and $160,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Client Relationship Management:
- Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
- Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
- Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
- Responsible for leading a team goaled and focused on driving Incremental, Upselling & Revenue retention
- Operational Excellence:
- Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
- Identify areas of improvement to internal processes to enhance operational efficiency and customer service
- Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement as necessary to improve processes with the overarching goal of driving revenue
- The ability to adapt to change in a fast-paced environment and communicate information effectively to their respective team
- Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression
We’re excited if you have
- Bachelor's degree in marketing, Advertising, Business, or a related field; MBA or equivalent advanced degree preferred
- 8-10 years of consultative experience in account management/client services at an Adtech company or media company
- At least 3 years of management experience and developing teams with roles progressing in responsibility
- Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges
- Knowledge of the Roku platform and ecosystem
- Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
- Ambition to develop and nurture the development of other’s career growth
- Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups
- Excellent communication, negotiation, and interpersonal skills
- Strategic thinker with a customer-centric mindset and a strong focus on driving business growth
- Ability to work collaboratively across departments and with senior leadership
#LI-RD2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [email protected].
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Roku is a leading global tech company founded by Anthony Wood in 2002 that specializes in distributing streaming services via Roku-branded players and smart TVs. Roku tops US streaming TV distribution, reaching about 120 million people as of 2024.
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