Customer Success Manager - East/Central
Skills
- Experience in technical post-sales or customer success at a SaaS company
- Ability to uncover needs, translate technical requirements, and surface expansion opportunities
- Familiarity with APIs and how integrations function
- Strong cross-functional collaboration with Sales, Product, and Support
- Comfort presenting to executives and managing renewal conversations
- Data-driven approach to monitoring customer health and usage metrics
Responsibilities
- Lead onboarding engagements and ensure customer use cases and requirements are delivered on schedule
- Translate technical customer needs to internal product and engineering teams and provide product feedback
- Run regular business reviews and identify expansion opportunities across security, IT, engineering, and operations teams
- Build account plans with internal partners to increase platform usage and drive value
- Proactively identify risks to customer success and implement mitigation plans
- Develop and execute renewal strategies and present strategic value to stakeholders including executives
- Monitor account health via dashboards, metrics, logins, and usage to inform interventions
Education
- Bachelor’s degree in a related field or equivalent practical experience preferred
- Relevant technical or business certifications a plus
Benefits
- Competitive compensation with OTE target ($125K) including commission
- Fully remote role (EST/CST)
- Health, dental, and vision benefits
- 401(k) or equivalent retirement plan
- Paid time off and flexible scheduling
- Professional development and learning opportunities
- Equity or stock options (typical at private SaaS companies)
Average salary estimate
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Founded in 2018 in Dublin by experienced security practitioners, Tines makes teams more effective and efficient.
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