Director, TAM
About the Role
As the Director of Technical Account Managers, you will lead and scale a high-performing team responsible for the technical success of Abnormal’s highest-value customers. You will drive the strategic direction, operational excellence, and people development of the TAM organization to ensure exceptional customer outcomes, product adoption, and long-term retention.
What you will do
-
Strategic Leadership – Define and execute the vision and operating model for the TAM function, aligning with cross-functional stakeholders across Customer Success, Product, Engineering, and Support.
Team Management & Development – Hire, coach, and grow a team of high-performing TAMs. Set clear expectations, support career growth, and foster accountability against customer success and adoption KPIs.
Customer Outcomes & Escalations – Serve as an executive escalation point and ensure the consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value.
Process & Program Ownership – Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks that drive consistency and measurable impact across the TAM organization.
Cross-Functional Collaboration – Partner closely with Customer Success Managers, Product, Engineering, and Support to deliver seamless customer experiences and proactively influence the product roadmap with customer insights.
Data-Driven Management – Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion.
Travel – Willingness to travel (~30%) for onsite customer engagements and team development.
Must Haves
- 5+ years of experience managing technical customer-facing teams (TAM, SE, Support, or related enterprise SaaS roles)
- 5+ years of experience as an Enterprise Technical Account Manager or in a similar post-sales technical leadership capacity
- 5+ years of experience in cybersecurity, ideally at a leading security company or enterprise-level SaaS provider, with demonstrated success in building and scaling high-performing Technical Account Management teams and programs
- Proven ability to troubleshoot complex technical issues (e.g., previous Support or SE experience) and collaborate across Product, Engineering, and Support to resolve challenges
- Action-oriented mindset with the ability to synthesize inputs across functions and translate them into scalable solutions and clear customer narratives
- Proven success building and maintaining trusted executive relationships (CISO, CIO, and senior IT/security leaders)
- Demonstrated ability to drive product adoption and value realization, including introducing new features, best practices, and measurable outcomes
- Deep understanding of security and networking technologies, with familiarity in email security a plus
- Exceptional communication and executive presence — strong written, spoken, and presentation skills across all organizational levels
Nice to Have
- Direct experience working with email security products or platforms
- Experience supporting global enterprise customers; fluency in additional languages beyond English is a plus
#LI-ME1
At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale a high-performing Customer Success team at Clutch, driving retention, expansion, and repeatable playbooks for strategic credit union customers.
Customer Success Manager (Americas) to own relationships, drive product adoption and expansion, and represent customer needs within a remote-first SaaS company serving short-term rental hosts.
Experienced automotive marketing and account management professional needed to oversee dealer promotional programs and serve as the on-site client liaison for a family-owned firm serving global OEMs in the Detroit metro area.
Freshworks is hiring a Customer Success Specialist in the Dallas area to drive adoption, retention, and long-term value for a portfolio of customers across the Freshworks product suite.
Senior Client Success Manager responsible for managing large, complex employer and payor accounts to drive retention, upsell, member engagement, and measurable outcomes for Included Health.
Manage client relationships and paid media campaign strategy for e-commerce advertisers at LDX Digital, a fully remote performance marketing agency.
DraftKings is hiring a bilingual (Spanish) VIP Lifecycle Associate to drive VIP engagement, qualification, and onboarding for high-potential players in a fast-paced, regulated gaming environment.
PermitFlow is hiring a Founding Enterprise Account Manager to lead strategic enterprise relationships and scale adoption across large builders and home-services platforms from its New York City HQ.
Lead major-donor stewardship and renewal strategy at Code.org, managing a portfolio of high-value supporters while mentoring a small fundraising team to drive predictable, long-term revenue.
WorldStrides is hiring an Account Manager to grow K–12 educational travel programs by prospecting schools, nurturing educator relationships, and closing B2B sales across a remote U.S. territory.
Scorpion is hiring a Legal Account Manager to serve as the primary strategic contact for legal clients, leading multi-channel digital marketing strategies to drive growth and client success.
Tines is hiring a Customer Success Manager to accelerate adoption and expansion of its automation platform for East/Central US customers (remote, EST/CST).
Stratas Foods is hiring an analytical Inside Sales Account Manager to manage national foodservice accounts, drive pricing and forecasting strategies, and collaborate across procurement, operations, finance, and marketing.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
