Technical Escalations Jobs

Lead and scale Abnormal AI’s Technical Account Management organization to drive technical success, product adoption, and executive-level retention for high-value enterprise customers.

ServiceNow is hiring a Senior Manager to lead Account Escalations for AMS, overseeing escalation response, stakeholder communication, and team performance to protect customer success.

Contrast Security is hiring a Director of Global Technical Support to modernize support operations, lead AI-enabled transformation, and scale a global, customer-focused technical support organization.

Lead and scale the Account Escalation Management team at ServiceNow to resolve critical customer situations and drive cross-functional improvements.

Bumble is seeking a Support Operations Specialist (German or French) in Austin to own Tier 2 technical and product escalations, troubleshoot issues, and partner with Product and Engineering to improve member experience.

Lead and develop a client-facing technology support team at FIS to drive operational excellence, resolve escalations, and deliver measurable service improvements.

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Learning & Development

Equity

Paid Holidays

Paid Time-Off

WFH Reimbursements

Child Care stipend

Maternity Leave

Paternity Leave

Lead and coach a high-performing support team at Flock Safety to maintain SLA adherence, resolve escalations, and deliver exceptional customer experiences.

Provide senior-level post-sales technical support for XSIAM-focused customers, driving root-cause analysis, tailored guidance, and product feedback to improve security outcomes.

Lead and grow a Solutions Support Engineering team to deliver world-class technical support for Wiz's cloud security platform while driving automation, knowledge, and escalation improvements.