Support Operations Specialist — Product & Technical Escalations (German or French)

Inclusion at Bumble Inc. 

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).

Introduction

At Bumble Inc., we’re on a mission to build a world where healthy and equitable relationships thrive — in love, in friendship, and in community. Our Customer Experience (CX) team plays a key role in that mission, ensuring every member interaction reflects our values of empathy, respect, and connection.

As a Support Operations Specialist (Product & Technical Escalations), you’ll manage Tier 2 (T2) product and technical escalations, troubleshoot issues, and collaborate with Product and Engineering to ensure a seamless member experience. You’ll investigate bugs, identify trends, and serve as a bridge between our members and internal teams — helping to make Bumble’s platforms safer, smoother, and more reliable every day.

This role is based in Austin, TX, and follows a follow-the-sun global coverage model, meaning your schedule may include weekends or holidays (with replacement time off during the week).

Please note: We are unable to offer visa sponsorship for this role. Candidates must have valid authorization to work in the United States.

• Manage Tier 2 (T2) product and technical escalations with accuracy, empathy, and efficiency.
• Troubleshoot issues, investigate bugs, and communicate updates clearly to members and internal stakeholders.
• Collaborate closely with Product and Engineering teams to drive bug fixes and feature improvements.
• Identify recurring technical pain points and propose improvements to support tools and workflows.
• Maintain deep awareness of product features, launches, and experiments to provide informed, up-to-date support.
• Contribute to internal knowledge-sharing, SOPs, and training resources.
• Support process refinement and pilot projects that enhance the overall support experience.

• 2+ years of experience in customer service, support operations, or escalation management.
• Proven experience handling technical or product-related escalations in a digital or SaaS environment.
• Fluency in English and German or French (additional fluency in Spanish or Portuguese is a plus).
• Proficiency with Zendesk and familiarity with JIRA or similar case management tools.
• Excellent written and verbal communication skills — able to simplify technical issues for non-technical audiences.
• Strong analytical and troubleshooting abilities, with comfort navigating ambiguity.
• Experience working in a fast-paced, global, or startup environment.
• Passion for Bumble’s mission and values, and empathy for our diverse member community.

• Previous experience in a technical support or Trust & Safety team.
• Experience with bug triage, QA workflows, or product testing.
• Familiarity with internal documentation or support process optimization.
• Experience supporting global member bases across multiple time zones.
• A passion for social, community, or connection-based platforms.

• This role is based in Austin, TX, and operates on a hybrid model (typically onsite Monday–Wednesday).
• Due to our follow-the-sun model, this position may include weekend or holiday shifts, with time off provided during the week.
• Please note: We are unable to offer visa sponsorship at this time.

About Us

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.

AI in Bumble Hiring 

At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.