Product Support Jobs

Lead product development for Harbour, Jobber’s internal AI-powered GTM platform, to deliver visibility, context, and control for cross-functional customer journeys.

At Assured, an early-stage healthcare SaaS company, the Customer Success Manager will own onboarding, client relationships, and success metrics to help customers realize maximum value from our platform.

Puzzle Financial seeks a Technical Product Specialist to triage technical issues, support customers, and drive fast resolution across Customer Success and Engineering at a remote-first fintech startup.

Support Milwaukee Tool's electrical engineering efforts by performing PCB troubleshooting, test setup, data collection, and product support in a hands-on lab environment.

Provide world-class, on-site customer support at Uline’s Naples branch by processing orders, answering product and pricing questions, and helping customers navigate online ordering.

Represent Red Bull on the University of Southern Maine campus as a part-time Student Marketeer driving sampling, campus activations, social engagement, and local sales support.

Lead and scale EliseAI’s end-user support organization to deliver fast, empathetic, and reliable service for housing and healthcare experiences at 5,000+ weekly ticket volume.

Senior Director of Product Management to lead strategy and execution for patient support and engagement solutions at a healthcare-focused technology company.

Experienced product leader sought to own strategy and roadmaps for senior care services, driving growth and delivering empathetic, technology-enabled solutions for caregivers.

Granola is hiring a part-time, US-based Customer Experience Specialist to handle inbound support, escalate issues, and help shape the customer journey as the company scales.

ServiceNow seeks a strategic Self-Service Business Product Manager to define and deliver scalable self-service, knowledge, and case-deflection capabilities that improve support efficiency and customer experience.

ServiceNow is hiring an AI Business Product Manager to lead product analytics and data-driven improvements for AI-enabled customer support experiences.

Fortune Brands Innovations is hiring a bilingual (English/Spanish) Customer Service Representative to deliver remote, solution-oriented product and warranty support for Moen customers.

Delta Solutions & Strategies is seeking a Product Support Journeyman to define and integrate product support strategies and sustainment activities for the HEMISPHERE contract in Colorado Springs.

Lead and develop a multidisciplinary engineering team remotely across the U.S., driving facility and product design, cross-functional collaboration, and process improvements from concept to launch.

RRD is hiring a Packaging Technical Services Specialist to diagnose production issues, run product trials, and support clients and internal operations for folding carton and packaging projects.

Support tarte’s Product Development team by owning sample management, coordinating cross-functional reviews, and maintaining project tracking to help bring new cruelty-free cosmetics to market.

Mission Driven

Collaboration over Competition

Inclusive & Diverse

Growth & Learning

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Time-Off

Lead the strategy and delivery of automated training and coaching capabilities in Airbnb’s customer support platform to improve agent performance and scale global support.

Support sales growth by delivering technical product expertise, training, and hands-on customer support for automation products across Rexel's regional network.

At Aleph, an AI-native FP&A startup, the Product Support Specialist will run the support queue and build a durable docs-first support engine to reduce handle time and increase ticket deflection.

Lead and scale Clay's product support team to deliver exceptional customer experiences, optimize support operations, and drive product improvements through customer insights.

Support UWorld customers through product implementation, onboarding, training, and ongoing technical support to drive successful classroom and institutional outcomes.

Join SS&C as an Associate Manager, Product Support to lead client relationships, drive technical issue resolution, and improve service delivery on hybrid engagements in Chicago.

Lead the strategy and execution of a global, AI-driven self-service support platform at ServiceNow to increase case deflection, shorten resolution time, and elevate customer experience.

Product Support Supervisor needed to lead a hybrid team in Tysons Corner, VA, delivering high-quality omnichannel product support and driving continuous improvement.

Paxton is building a talent pool of candidates across engineering, manufacturing, sales and operations for future global roles — register your interest to be considered for upcoming opportunities.

Bosch eBike Systems is seeking a field-based Technical Product Specialist to deliver retailer education, provide technical support, and grow customer engagement across the Pacific Northwest.

Provide customer-facing technology support and vehicle delivery services at Miller Subaru, helping new owners personalize and understand their Subaru features while working closely with sales and service teams.

Support surgeons and OR teams as a field-based Associate Mako Product Specialist, providing clinical guidance, pre-op planning, and hands-on technical support for Stryker’s Mako robotic system.

Binance.US is looking for a Product Manager, Platform to lead development of internal tooling that improves operational efficiency and supports back-office stakeholders.

Fortanix is hiring a Product Support Engineer to provide hands-on post-sales technical support, troubleshoot complex cryptography and KMS/HSM issues, and work with customers and engineering to ensure successful deployments and operations.

GMR Marketing is hiring a Customer Success Specialist to support and configure SaaS products, manage guest/asset data, and ensure excellent customer outcomes for major global events.

High-impact BizOps role at a fast-growing Series A conversational AI startup, focused on product/tech operations, workflow design, partner management, and executive support in a 100% in-office San Francisco role.

SanMar is hiring a remote Customer Service Representative I to deliver excellent inbound support across phone, email, and chat while learning company products and systems.

Convey is hiring a technically strong Product Support Specialist to troubleshoot APIs, SQL, and integrations while supporting enterprise customers across 24x7 coverage.

Stryker CMF is hiring an Associate Sales Representative in South Detroit to provide field-based clinical and sales support while building and expanding customer relationships.

Lead and scale regional customer support operations for an aerospace aftermarket organization, using strategic thinking, analytics, and cross-functional collaboration to improve customer experience and operational performance.

Inclusive & Diverse

Empathetic

Feedback Forward

Growth & Learning

Transparent & Candid

Sprout Social is hiring a remote Product Support Specialist to troubleshoot and guide customers through its SaaS platform while meeting quality and CSAT goals.

Stratas Foods is hiring a mid-level Customer & Operations Support Representative to provide technical product development, pilot plant operations support, and customer application assistance for fats, oils, shortenings and margarines.

Lead and mentor a team of Field Application Engineers in an onsite, customer-facing role supporting sales, product launches, and technical solutions in the Chicago SW suburbs.

Inclusive & Diverse

Customer-Centric

Feedback Forward

Growth & Learning

Take Risks

Diversity of Opinions

Mission Driven

Dare to be Different

Empathetic

Collaboration over Competition

Paid Volunteer Time

Medical Insurance

Dental Insurance

Vision Insurance

Maternity Leave

Paternity Leave

Paid Time-Off

401K Matching

Disability Insurance

Life insurance

Learning & Development

Support Glossier customers across email, chat, and social as a gTEAM Editor, solving elevated inquiries with empathy, product expertise, and strong written communication.

Lead the definition and go-to-market of profitable post-sales service offerings and AI-enabled solutions at a market-leading cybersecurity company.

Lead cross-functional clinical readiness efforts for complex devices and combination products within AbbVie's DCPD organization to enable early-stage clinical trials.

Lead the vision and execution of an AI-enabled clinical platform that optimizes health coach workflows and drives measurable improvements in care quality and coach efficiency.

PAR Technology seeks an experienced Education Technology Administrator to own LMS and knowledge base platforms, drive KCS practices, and deliver engaging, accessible digital learning across the organization (remote, U.S. business hours).

Toyota Racing Development seeks a Product Support Engineer in Salisbury, NC to provide hands-on technical support, troubleshooting, and training for NASCAR teams using TRD vehicle simulation software.

Amplify seeks a part-time Associate Product Support Specialist to support sales and pilot implementation efforts for K-8 curriculum and lead training and coaching for educators remotely.

Lead product strategy and execution for oncology prior authorization solutions to improve patient access and streamline provider and payer workflows at Innovaccer.

Lead uConnect’s customer success organization to drive measurable retention, adoption, and expansion across a growing base of higher-education customers.

Mongoose is hiring a Product Support Specialist to deliver empathetic, technical support and product expertise for its SaaS conversation-intelligence platform used across higher education.