gTeam Editor
Skills
- Exceptional written communication and tone control (grammar, punctuation, voice).
- Strong interpersonal skills and professional, patient customer communication.
- Experience across multiple communication channels (email, chat, social).
- Problem-solving and solution-oriented mindset for complex or sensitive issues.
- Proficiency with computers and the ability to learn internal tools and platforms quickly.
- High attention to detail and ability to escalate or collaborate as needed.
- Comfort reviewing and responding to sensitive content.
Responsibilities
- Respond to customer inquiries across email, chat, and social channels with accurate, timely, and brand-appropriate messaging.
- Handle Tier 1 and Tier 2 issues that are elevated in complexity or sensitivity and tailor solutions accordingly.
- Serve as a product expert and represent Glossier’s voice, values, and quality standards in all interactions.
- Master internal systems and tools to resolve issues efficiently and document actions clearly.
- Review and respond to sensitive comments and collaborate with internal partners to craft appropriate responses.
- Support and own projects that improve the customer experience; collaborate cross-functionally with Tech, Logistics, and Communications.
- Work assigned schedule (Tuesday–Saturday within 9:00 AM – 5:30 PM PST) and provide coverage on weekends and holidays as required.
Education
- Successful completion of at least one cycle of the Retail Digital Editor program (in good standing).
- High school diploma or equivalent required; college degree preferred.
Benefits
- Remote work arrangement
- Employee product discount
- Paid time off and paid holidays (role works assigned schedule including weekends)
- Opportunities for professional development and cross-functional project experience
- Health and other standard benefits (subject to eligibility and role)
Average salary estimate
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Founded in 2014 by Emily Weiss, Glossier is a skincare and beauty brand that started out as a online-only company. It has gained recognition for being a diversity champion, showcasing individuals of various skin tones, ages, and genders.
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