Tier 2 Jobs

Support and maintain a ReactJS/Node training platform as a remote Tier 2 Maintenance and Support Specialist focused on uptime, bug resolution, and proactive system improvements.

Polly is hiring a Tier 2 Technical Support Engineer to provide technical escalation support, reproduce and document bugs, and deliver thoughtful customer-facing solutions in a hybrid Dallas environment.

Senior Desktop Support at Great Minds to deliver Tier 2 escalations, mentor the support team, and improve endpoint and AV operations for a mission-driven education organization.

Experienced operations leader needed to manage platform onboarding and Tier 2 escalations while driving cross-functional execution and onboarding throughput.

Provide front-line Tier 1-2 IT support at Oracle Park for the San Francisco Giants, assisting with device setup, ticket triage, and end-user communication across a dynamic, team-oriented environment.

Rakuten Advertising is hiring a Customer Support Team Lead in San Francisco to manage escalations, improve team operations, and partner with product and engineering to enhance customer outcomes.

An experienced Sr. Help Desk Representative is sought to lead troubleshooting, escalation, and user support for Caesar Vision POS systems across corporate and franchise locations.

Grand Canyon University is hiring a full-time Network Operations Technician to provide Tier 2/3 monitoring, troubleshooting, and data center support for campus production systems and networks.

Support mission-critical DoD systems at Fort Huachuca as an Associate Windows System Administrator providing Windows server administration, Tier 1/2 support, and security-compliant operations.

Connection is looking for an experienced IT Support Specialist to deliver L1/L2 service desk support, manage endpoints, and support M365 and AV systems in a hybrid King of Prussia role.

Avery Dennison seeks a Technical Support Engineer to provide Tier 2 support and troubleshoot a cloud-hosted .NET application while delivering clear, client-facing communication and root-cause analysis.

Internova Travel Group is hiring a Technical Support Analyst to deliver Tier 2 end-user support and onboarding at its Beverly Hills office across Windows, Mac, and Microsoft 365 environments.

Experienced Epic configuration specialist needed to support and enhance Epic applications at Presbyterian Healthcare Services' Rev Hugh Cooper Admin Center in Albuquerque.

Help customers get the most from Synthesia's AI video platform as a Technical Support Specialist, delivering technical troubleshooting, CRM-driven case management, and escalations for complex issues.

Provide frontline, in-person desk-side IT support during a major post-implementation hypercare period to ensure smooth user adoption and rapid resolution of technical issues.

Provide expert-level application support for an AI-powered healthcare platform, troubleshooting issues, managing tickets, and working cross-functionally to improve the user experience.

IPT Global seeks a Solution Support Engineer to provide client training, field-facing software deployment support, and Tier 2 troubleshooting on a 14/14 onsite rotation in Houston.

Inspiroz is hiring a part-time School Technology Specialist in Chicago to provide on-site Tier 1/2 support, manage hardware and network installations, and coordinate closely with a remote service desk.

Provide Tier 2 IT support for MSP clients in Elgin, handling escalations, Windows/server/cloud tasks, networking, and occasional on-site visits.

Provide on-site Tier 1/2 desktop and endpoint support in Cocoa, FL while coordinating closely with a remote support team to resolve technical issues and maintain positive client relationships.

Experienced IS Operations Analyst needed to resolve escalated support issues, manage ServiceNow and monitoring improvements, and provide technical guidance at the Indianapolis corporate office.

Lead a mission-critical IT Service Desk and engineering support program in Washington, DC, managing onsite and remote teams to deliver SLAs, drive continuous improvement, and support business growth.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Samsara seeks a Partner Account Manager — Public Sector to develop and scale tier 1/2 partner programs and drive partner-sourced pipeline for public sector routes to market.

Customer-focused IT Helpdesk Service Technician needed to deliver Tier 1/2 desktop, AV, telephony, and application support while assisting with imaging, asset lifecycle, and local escalation in an Orlando-based SaaS environment.

Experienced service delivery leader needed to establish and operate a centralized Shared Services Help Desk supporting Payroll, Invoice-to-Pay, and Order-to-Cash functions across the United States.

NetImpact Strategies is hiring a Help Desk Manager to lead federal IT support operations, enforce SLAs, and optimize ServiceNow workflows to improve service quality and team performance.

Experienced Systems Administrator needed to manage on-site datacenter operations, VMware virtualization, Windows server patching, and provide Tier 2 support at Amentum's Weldon Spring facility.