Technical Support Spec - PCC

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Specialist - PCC in the United States.

This role provides advanced Tier 2 technical support and desktop application assistance across multiple locations, including corporate offices, home offices, and customer sites. You will troubleshoot and resolve hardware, software, and networking issues, perform workstation builds and OS installations, and support peripheral and mobile devices. The position emphasizes proactive problem-solving, creating documentation for knowledge-sharing, and collaborating with product and service teams to improve technology operations. This is an opportunity to work in a dynamic, collaborative environment while directly impacting the efficiency and satisfaction of end-users. You will also contribute to process improvements, standardization, and automation initiatives to enhance service delivery.

• Accountabilities:
• Deliver Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
• Respond to support requests via in-person, remote, and digital channels, resolving issues efficiently.
• Build, rebuild, and maintain workstations, install operating systems, software, and patches, and protect against malware.
• Maintain accurate documentation of technical issues, solutions, and knowledge base articles.
• Collaborate with cross-functional teams to optimize IT processes and workspace technology environments.
• Recommend hardware and software standardization and identify opportunities for process improvements.
• Conduct end-user training and provide support for specialized executive/VIP technology needs.
• Requirements:
• Advanced knowledge of desktop operating systems, software installation, and troubleshooting.
• Proficiency with networking, workspace technologies, and VoIP phone provisioning.
• Experience with remote management tools, Microsoft Active Directory, group policies, Exchange, Office 365, MacOS, iOS, DHCP, DNS, and TCP/IP.
• Customer-focused with strong interpersonal, communication, and problem-solving skills.
• Ability to create and maintain technical documentation, deliver training, and support complex technical issues.
• Adaptable, proactive, and able to manage multiple priorities in a fast-paced, geographically distributed environment.
• U.S. work authorization required; must demonstrate reliability, composure, and professionalism under stress.
• Benefits:
• Competitive hourly pay ($27.88–$35.37/hr)
• Paid time off and flexible leave policies
• Comprehensive medical, dental, and vision coverage
• Retirement savings plans, including 401(k) options
• Professional development opportunities and training resources
• Remote or hybrid work arrangements considered based on role and manager discretion
• Support for mental health and wellness resources

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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