Technical Business Analyst

Position Summary

The Technical Business Analyst will conduct data analysis, address problem-solving challenges, and develop processes utilizing the Basys software to meet the needs of our clients effectively.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Implement the daily processes for producing data and reports within the computer systems.
• Provide prompt responses and practical solutions to challenges.
• Address software and program issues by thoroughly analyzing system problems to identify software errors and formulate appropriate corrective actions.
• Develop and produce forms, reports, and other necessary documents for both users and management as required.
• Facilitate the necessary electronic transfer of data as required.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in information systems, Computer Science, or a professional IT certification.
• 4 to 6 years of relevant work experience in IT or a comparable combination of education and work experience.
• Familiarity with personal computers, Microsoft Office applications, production systems, and network connectivity.
• Capable of working independently with minimal supervision and adept at planning, organizing, and prioritizing a varied workload.
• Proven ability to deliver practical computer training.
• Ability to communicate effectively verbally and in writing, whether in person or over the phone.

Preferred Qualifications

• Bachelor's Degree.
• Experience with benefit administration software and Basys, Inc.
• Familiarity with UNIDATA, Microsoft Access, and SQL.
• Proficient in Microsoft Excel at an intermediate to advanced level.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!