Technical Customer Support 2 - Night Shift

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Support 2 - Night Shift in the United States.

This role offers a unique opportunity to work in a critical support environment, providing technical assistance for high-availability emergency response systems. You will serve as a key point of contact for clients during night shifts, handling complex technical issues, performing advanced troubleshooting, and ensuring system reliability. The position requires strong problem-solving skills, networking knowledge, and familiarity with VoIP or software-based telephony systems. You will collaborate with internal teams, contribute to knowledge bases, and help maintain the performance and integrity of mission-critical platforms. This role is ideal for individuals who thrive in a fast-paced, client-focused environment and enjoy providing hands-on technical support during non-standard hours.

• Accountabilities:
• Provide advanced technical support for clients, acting as the primary point of contact for incident triage, analysis, and resolution.
• Handle after-hours support calls and service-impacting incidents, escalating issues to specialized teams when necessary.
• Create, update, and resolve support tickets with thorough documentation of troubleshooting steps, root causes, and customer communications.
• Monitor system health, dashboards, and service alerts to proactively identify and address potential issues.
• Collaborate with internal technical teams, network operations, and product teams to ensure timely problem resolution.
• Contribute to departmental initiatives, including technical documentation, knowledge base updates, reporting, and project coordination.
• Maintain expert-level knowledge of supported platforms to ensure accurate diagnosis, effective guidance, and proper escalation.
• Requirements:
• Two-year degree in MIS, Computer Science, or related field preferred, or equivalent work experience.
• Minimum of two years of technical customer support experience in a helpdesk or remote support environment.
• Experience supporting high-availability systems, VoIP environments, and complex software platforms preferred.
• Knowledge of networking concepts, IP troubleshooting, Windows servers, and workstations.
• Basic understanding of cabling, physical infrastructure, telephony (POTS, SIP), and network test tools preferred.
• Familiarity with AI-assisted tools or troubleshooting technologies is a plus.
• Intermediate proficiency in Microsoft Excel, Word, and Outlook.
• Strong communication skills, problem-solving abilities, and attention to detail.
• Flexibility to work rotating night shifts, including evenings, weekends, and holidays.
• Benefits:
• Competitive hourly pay: $25–$27, commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off and flexible holidays.
• 401(k) retirement plan with company match and flexible spending accounts.
• Tuition reimbursement, paid parental leave, professional training resources.
• Employee discounts, legal support, pet insurance, identity theft protection, and access to mental health resources via EAP.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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