Zendesk Jobs

Provide compassionate remote patient support for a mission-driven mental healthcare company, handling sensitive inquiries, escalations, and coordination with clinical teams to ensure timely, thoughtful resolution.

Decagon is hiring a founding Implementations Manager to own strategy and execution for enterprise AI Agent rollouts, ensuring smooth deployments and measurable customer impact.

Experienced Salesforce platform owner needed to architect, implement, and operate cross-cloud Salesforce solutions that support FreedomPay’s enterprise commerce platform.

Experienced billing professional needed to manage healthcare claims, denials, and patient billing inquiries for a compassionate, remote mental-health organization.

ALLO is hiring a bilingual Mobile Support Specialist in Yuma to deliver technical troubleshooting and solutions-focused sales support for mobile customers.

Customer-focused IT Support Technician supporting Sur La Table stores, warehouse, and corporate teams with hands-on hardware, software, and end-user support through the Service Desk.

Harvard Medical School seeks a detail-oriented Learner Services Coordinator to manage learner inquiries, records, certificates, and payment support for the Office for External Education.

Wise is hiring a Portuguese-speaking Enterprise Support Specialist in Austin to deliver technical, analytical, and customer-focused support for enterprise users of the Wise Platform.

Sanas is hiring a Strategic Account Growth Manager to scale adoption and revenue across BPO and financial-services enterprise clients for its real-time speech clarity platform.

Decagon is hiring a founding Implementation Manager to lead enterprise AI Agent deployments and scale a best-in-class implementation practice.

Flywire is hiring a Client Success Operations Associate to provide frontline technical support and operational documentation for hospitality and e-commerce customers, handling high-volume tickets and escalations.

Technical Client Success Associate needed to lead discovery, onboarding, and technical support for enterprise consulting and PE/VC clients in an Eastern Time zone remote role.

Client seeks a hands-on Support Systems Administrator to manage and improve CX platforms and automations across support, engineering, and analytics teams on a 6-month contract.

Lead the remote Appointments & Matching support team to improve patient scheduling, matching, and overall care experience at a fast-growing mental health company.

Provide high-volume email and live-chat customer support for Boom Fantasy, resolving contest, account, and billing issues while monitoring and escalating critical site incidents.

Provide advanced technical support and mentorship for a fast-moving SaaS product across PST hours, troubleshooting web, email, integrations, and account workflows.

Provide expert technical and customer support for a SaaS platform as a remote Tech Support Specialist working PST hours to resolve product, account, and configuration issues.

Plasmidsaurus is hiring a Customer Support Specialist to provide fast, accurate Tier 1 support and help scientists get the most from its DNA sequencing services.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Diversity of Opinions

Mission Driven

Customer-Centric

Rapid Growth

Dare to be Different

Collaboration over Competition

Support creators on Patreon by providing expert, empathetic written support, troubleshooting technical issues, and surfacing product feedback to improve the platform.

Support customers across multiple beloved craft brands as a fully remote Customer Service Specialist, handling phone, email, chat, and order management with care and attention to detail.

Lead and scale Sesame’s outsourced customer success function as the Senior Manager responsible for vendor partnerships, operational strategy, and performance-driven improvements.

Astra is hiring a Technical Account Manager to provide hands-on integration support, triage technical issues, and act as a bridge between customers and engineering for a remote U.S. role.

Frida is hiring a contract Master Data & Systems Administrator to own NetSuite master data operations, access management, and governance for a 4-5 month engagement with immediate start.

Provide authentic, solution-focused customer support for a leading online apparel retailer as a remote Customer Service Representative with VIPdesk Connect.

Apolo is hiring a Technical Support Engineer to be the primary customer-facing triage point for its AI/ML platform, providing hands-on support and growing into MLOps/DevOps roles while working remotely on PST/EST-aligned hours.

Lead the product strategy and delivery for Zingtree’s AI-driven automation platform, building enterprise-grade, governed workflows that improve agent efficiency and customer outcomes.

Provide fast, empathetic messaging and ticket-based support for K1x while driving improvements in AI-powered self-service and automation to reduce ticket volume.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Samsara is hiring experienced Customer Support Specialists to manage complex, multi-channel customer issues and escalations for its Connected Operations Cloud customers across the US.

AvantStay seeks an experienced Zendesk Solutions Engineer to own and optimize its global Zendesk platform, build integrations and automations, and lead CX AI strategy as a 1099 contractor.

Chats Cloud Cover seeks a proactive Customer Support Assistant in Cleveland to handle inbound inquiries, resolve client issues, and support onboarding while contributing to process improvements.

Lead CX systems, analytics, and workforce planning to scale efficient, empathetic support for clinicians using Eko's digital health platform.

Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.

Lab Connect Biz is hiring a detail-oriented Customer Support Assistant to manage client inquiries, resolve issues, and support service improvement efforts.

Experienced technical communicator needed to create clear documentation and multimedia help resources for Zip’s SaaS platform in a flexible remote contract role.

Handshake AI is hiring a contract Support Specialist in San Francisco to manage payments, contracts, and technical support for MOVE Fellows.

Provide friendly, accurate multi-channel support for Cengage's digital and physical learning products while helping identify trends that improve the customer experience.

A mission-driven operations leader needed to manage care team workflows, scheduling, licensing, and quality reporting for Color’s Virtual Cancer Clinic to ensure timely, high-quality patient care.

Consoliplex is hiring a Client Advocate to provide ERISA/compliance guidance, COBRA and continuation administration, and frontline support for brokers, employers and carriers in a remote-hybrid role.

Dexterity seeks a Technical Support Specialist to deliver timely, technical customer support for its warehouse robotics platform across phone, text, and chat.

Lead learning initiatives as a Customer Experience Trainer, creating remote-friendly onboarding, coaching, and instructional content that boosts sales and retention for a rapidly growing home-furnishings retailer.

Lead daily Help Desk operations at Enterfusion’s downtown Orlando office by triaging tickets, delivering Tier 1 support, driving SLA execution, coordinating resources, and reporting to leadership.

EliseAI seeks a Director of Product Support to lead and scale technical support operations, ensuring exceptional onboarding, incident response, and voice-of-customer insights across its housing and healthcare AI products.

Experienced Tier 2 IT Helpdesk Technician needed for on-site AD and Windows support in an enterprise environment in Englewood Cliffs.

Experienced IT service professional needed to lead help desk escalation handling and mentor support staff for a municipal/government IT environment.

Lead and scale Topline Pro’s customer support org by owning operations, building repeatable systems, and developing a high-performing team in a fast-growing startup.

Lead multiple customer implementation projects at Kustomer, driving on-time delivery and cross-functional alignment to accelerate customer onboarding and adoption.

Lead a technical support team at RevolutionParts to improve response and resolution times using data-driven strategy, AI/automation, and strong people management.

Lead a team of Court Case Coordinators at NYCHA to manage court-ordered repair cases, coordinate across departments and legal, and ensure timely remediation and resident communication.

Provide empathetic, technically savvy customer support across Aircall’s platform for North America customers, resolving issues and escalating complex cases to internal teams.

Solace is hiring a Zendesk-focused System Administrator to own CX tooling, optimize workflows, and integrate systems to improve agent efficiency and customer outcomes.