Support Technician
Fast Facts
MIND Education is seeking a driven Support Technician to enhance user experiences with ST Math, providing customer support and troubleshooting effectively in a remote role.
Responsibilities: Answer customer inquiries, investigate and document issues, create helpful resources, and collaborate with various departments to improve products.
Skills: Strong customer service orientation, resourcefulness, problem-solving skills, and familiarity with Zendesk; experience in K-12 education and technology is a plus.
Qualifications: Proven ability to manage multiple projects simultaneously and stay updated on product changes.
Location: Remote work available within the USA.
Compensation: $31 - $36 / Hourly
Job Details
Job Location: Remote - Remote
Position Type: Full Time
Salary Range: $31.00 - $36.00 Hourly
Description
Are you ready to make a difference? MIND Education, the creators of ST Math, is looking for a highly effective Support Technician to add to our team and join us in our mission to ensure that all students are mathematically equipped to solve the world’s most challenging problems!
The ideal candidate will be a driven, innovative, and motivated problem solver who embodys MIND's core values. Support Technicians are responsible for answering questions from our partners, investigating and documenting their issues and feedback and working to create resources to help users get the most out of ST Math. Key areas include..
People: Maintain a positive, professional, and empathetic attitude for customers at all times. Practice active listening and help educators clarify their questions and concerns. Collaborate with different departments across the organization to shape the future of our product. Support the organization's initiatives to create a strong, inclusive culture as we continue to learn, grow, and move forward together.
Problem-Solving: Prioritize projects while balancing the needs of multiple internal and external requests, and investigate reports of issues from the field. Keep detailed notes on incoming cases while monitoring trends. Confidently utilize tools to investigate and troubleshoot issues.
Learning: Quickly assimilate new information and stay abreast of product changes. Help maintain our company’s external knowledge base, and internal library of pre-written macros for cases.
Qualifications
- Demonstrated success at managing multiple projects simultaneousl
- Strong customer service skills
- Resourcefulness and strong problem solving skills
- Zendesk experience preferred
- Experience in K-12 education and technology a plus
After reading about the opportunity on our team, are you more excited than you were before? Then we absolutely want to talk with you!
This position reports to the manager of Technical Support and will be a fully remote role. This role can be anywhere in the United States, as long as you are not shy to turn on your camera to build rapport.
Average salary estimate
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At MIND Research Institute, we believe that every student has the potential to deeply understand and truly love math. That’s why we created ST Math®, a program that uses spatial-temporal games to present math concepts visually for students in grad...
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