Fast Facts

Join LINQ as a Customer Support Specialist where you'll provide technical support for the Alio/LINQ ERP product suite, building trust with K-12 schools and districts while resolving customer issues.

Responsibilities: Provide exceptional customer service, troubleshoot ERP software issues, document customer interactions in Salesforce, create training documentation, and maintain knowledge of Alio/LINQ ERP products.

Skills: Strong verbal and written communication, organizational skills, problem-solving ability, and experience in software or technical support in a SaaS environment.

Qualifications: A Bachelor’s degree or equivalent experience in a relevant field is preferred. Background in K-12 education or accounting is a plus.

Location: The job is located in Austin, TX, with limited travel requirements during high demand seasons.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

About The Team:

LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. 

About The Role:

This position will be responsible for providing technical support to the full product suite for Alio/LINQ ERP. This position reports to the Alio/LINQ ERP Manager of Client Support. This position is a key member of our customer support team providing professional support to Alio/LINQ ERP customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

What You’ll Be Doing:  

Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.

Problem Solving: Act as a consultant on all Alio/LINQ ERP software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce

Training Documents: Contribute to creating training documentation for customers and internal use.

Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.

Self-Development: Maintain and increase comprehensive working knowledge of all Alio/LINQ ERP product lines through utilizing available training resources.

What We Are Looking For: 

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines
• Bachelor’s degree or equivalent experience in a related field

The Tech: 

• Salesforce
• Microsoft Suite
• Zoom 

Travel Requirements:  

• Limited travel may be necessary in high demand seasons. Valid Driver’s License required.