Knowledge Base Jobs

Unify is hiring a product-minded Customer Support specialist to own support operations, documentation, and product feedback from the NYC office.

Lead and grow a technical product support team at Propelus to drive timely escalations, process improvements, and product enhancements that improve customer outcomes across our healthcare compliance platform.

A systems-focused L&D specialist is needed to design and deliver Salesforce-centered training, create SOPs and job aids, and enable firm-wide adoption of processes and tools across Modern Family Law.

NerdWallet is hiring a remote Technical Support Specialist (W2, 6-month contract) to provide technical account support, surface product feedback, and help members use tools that improve their financial decisions.

Technical Support Engineer needed to provide advanced troubleshooting and contribute to AI-driven support improvements for Contrast Security’s application security platform.

PlayOn! Sports is hiring a Support Specialist to deliver email, phone and chat support for partner schools and fans in a remote role based out of Alpharetta, GA.

Engineer I to support NCDOT Roadway Design Unit with ORD/CADD workspace development, software support, documentation, and user training.

ServiceNow seeks a Technical Content Creator to develop clear, engaging implementation guides, enablement materials, and knowledge assets that accelerate partner-driven, AI-enabled deployments.

Nooks is seeking a detail-oriented Technical Writer to own customer-facing help content and internal knowledge so customers and teams can onboard and troubleshoot with confidence.

Provide fast, accurate technical support for NinjaCat’s SaaS platform while helping train AI support systems and improving documentation to reduce ticket volume.

Provide professional B2B technical support and case ownership for RainFocus's event platform, helping enterprise customers resolve issues quickly and improve their event experiences.