Knowledge Base Jobs
Browse 39 exciting jobs hiring in Knowledge Base now. Check out companies hiring such as On The Stage, People.ai, EBSCO Information Services in Jacksonville, Fayetteville, Plano.
On The Stage is hiring a part-time Customer Success Specialist with box office/ticketing experience to support clients, deliver training, and contribute to our knowledge resources for a Broadway-quality arts SaaS platform.
Lead the creation and lifecycle management of People.ai's technical knowledge base to improve documentation quality, consistency, and accessibility across engineering and support teams.
EBSCO seeks an E-Content Specialist to manage and improve the Global Knowledge Base by processing publisher metadata feeds, resolving data issues, and ensuring accurate content representation (remote, U.S.-based).
Join Docyt as a Technical Content Writer + Editor to craft user-focused product documentation, help articles, and training resources that clarify complex SaaS features for diverse audiences.
Join LLNL as a Communications Specialist to translate complex IT and security topics into clear, audience-tailored content for the Enterprise Secure Network Hub.
Provide empathetic, technically strong support for Signal’s mobile and desktop apps, investigating issues and turning user feedback into actionable product insights.
ResMed seeks a remote Clinical Support Specialist with home health or hospice experience to diagnose clinical questions and support MatrixCare Home Health & Hospice customers.
ePayPolicy is hiring a customer-focused Support Representative to troubleshoot payments-related issues, onboard customers, and deliver exceptional service across phone, email, chat, and video.
Lead the creation and maintenance of LifeMD’s knowledge base and metadata systems, using markdown, Git, and AI-assisted workflows to ensure accurate, retrievable institutional knowledge.
AI Acquisition is hiring a remote Senior Customer Support Engineer / Lead to manage technical support, build documentation, and drive product enhancements from user feedback.
EliseAI seeks a Director of Product Support to lead and scale technical support operations, ensuring exceptional onboarding, incident response, and voice-of-customer insights across its housing and healthcare AI products.
Senior Analyst supporting Field Operations to manage the Help Desk Knowledge Base and AVA content, delivering operational solutions that increase field effectiveness.
An experienced Technical Writer is needed to produce clear, accurate product documentation for Semperis’s cybersecurity software in a collaborative, hybrid work setting.
Provide frontline technical support and expert troubleshooting for Entrata’s property management software, ensuring timely resolutions and excellent customer experiences in a hybrid role based in Logan, UT.
Western Governors University is hiring a Quality Analyst to audit omnichannel mentor interactions, apply analytics, and coach for continuous improvement in mentor performance and student satisfaction.
Lead and mentor a high-performing technical support team at LeanData to resolve complex SaaS issues, improve support operations, and champion the voice of the customer in a hybrid Santa Clara role.
Everway is hiring a seasonal Customer Support Specialist to deliver timely technical and subscription support across chat, phone, and email while maintaining helpful self-service resources.
Lead and scale a remote support team for a US telehealth provider, owning Zendesk, escalations, and knowledge base operations while collaborating with Product, Engineering, and Compliance.
Entrata is hiring an experienced Key Account Support Engineer to provide advanced B2B technical support, act as a subject-matter expert, and drive durable resolutions for enterprise property-management clients.
Lead escalated technical support for BETA's electric aircraft charging infrastructure, blending hands-on troubleshooting with cross-functional collaboration to deliver fast, reliable customer outcomes.
Provide bilingual technical support for Starlink customers at SpaceX’s Bastrop support center, resolving hardware, software, and network issues while driving improvements to the customer experience.
Lead Profound’s technical support function to drive smooth API integrations, high-quality onboarding, and actionable product feedback while mentoring a growing support team.
ChiroCat seeks an experienced, US-based Customer Support Specialist to deliver high-quality phone, chat, and email support while helping shape product improvements and customer resources.
Provide technical product support at Anrok by resolving customer issues, communicating bugs to engineering, and enhancing knowledge base content to improve customer outcomes.
Replit is hiring a Support Specialist to own weekend support for billing and product issues, improve support workflows, and champion developer needs across the company.
Support developers worldwide as a Support Engineer I at Replit, troubleshooting product issues, maintaining support systems, and improving our knowledge base.
Replit is hiring a Support Engineer II to troubleshoot developer issues, maintain support tooling and knowledge, and lead incident and escalation efforts from its Foster City hybrid office.
Lead the design and delivery of global call center training and knowledge resources to equip agents and partners to deliver exceptional customer experiences for DailyPay.
Lead and scale Kalibri’s customer support function—oversee daily operations, coach a remote team, and drive automation and process improvements for our hospitality SaaS platform.
Thalamus is hiring a Product Support Specialist to provide high-quality, technical SaaS support, resolve escalated issues, and build self-service resources that improve customer experience in healthcare recruitment.
Experienced documentation specialist needed to produce clear how-tos, guides, and diagrams while collaborating closely with engineers and support teams to keep knowledge current and accessible.
Produce clear, accurate product documentation and in-product help for a leading restaurant SaaS platform, working closely with product, design, and support teams.
Artifact Uprising is hiring a Denver-based Customer Experience Coordinator to deliver empathetic email and live chat support, drive conversions, and maintain knowledge resources that improve customer satisfaction and retention.
Lead Ashby’s knowledge strategy for the Americas by building scalable self-service workflows and owning the internal knowledge base to increase customer self-sufficiency and support efficiency.
Provide frontline IT support and ticket management for government customers as a Help Desk Support Specialist, delivering remote troubleshooting, escalations, and enterprise service desk support while meeting DoD clearance requirements.
Delphi is hiring a hands-on Customer Support Specialist to deliver white-glove technical support for high-profile creators and help build the support systems that scale the product.
Thatgamecompany seeks a Support Tools Administrator to lead CRM tooling, reporting, and process design that empowers player support teams to deliver outstanding service at scale.
Mistral AI seeks a skilled Technical Support Expert in Palo Alto to manage complex support cases and enhance customer satisfaction amid its US expansion.
MoonPay is hiring a Senior Manager, Customer Success to lead and scale enterprise partner success, optimize onboarding and integration workflows, and drive MRR/CLTV growth across its hybrid New York team.
How much do knowledge base jobs pay?
Below 50k*
2
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50k-100k*
6
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Over 100k*
4
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Top companies hiring for knowledge base jobs
- Artifact Uprising 2
- KIHOMAC 2
- Delphi 2
- thatgamecompany 2
- MoonPay 2
- Mistral AI 2
Best cities to find knowledge base jobs
- Denver 2
- San Francisco 2
- Los Angeles 2
- Palo Alto 2
