Knowledge Base Jobs

Figure is hiring a Markets Success Associate to be the first line of support and advocate for retail and institutional clients on Figure Markets, delivering onboarding, technical troubleshooting, education, and product feedback.

Provide remote technical and customer support for ST Math users, troubleshooting issues, documenting cases, and creating resources to improve educator experiences.

Provide timely, empathetic first-level customer support for Vector Solutions' web products via phone, email, and chat while troubleshooting issues and contributing to the knowledge base.

Contrast Security is hiring a Director of Global Technical Support to modernize support operations, lead AI-enabled transformation, and scale a global, customer-focused technical support organization.

Consensys is hiring a Senior Community Support Manager to oversee MetaMask and Linea user engagement, sentiment monitoring, escalations, and community operations across global channels.

Booz Allen seeks a detail-oriented Customer Care Representative in Norfolk, VA to handle escalated help-desk tickets, perform transactional shared-services work, and educate employees on tools and policies.

Senior Training Program Manager to own IT L&D program strategy and deployment for CWOW learning content at DaVita, driving quality, coordination, and performance support for field teammates.

Provide part-time remote technical support for ProctorFree's online proctoring platform, assisting test takers via live chat, email, and remote access while contributing to documentation and improvement efforts.

Lead and scale a global, AI-enabled Customer Support organization for a high-growth AI platform, combining hands-on escalation handling with strategic team and process development.

Palo Alto Networks is hiring a Senior Technical Support Engineer to deliver late-shift, post-sales Prisma Access support for U.S. government customers, resolving complex network and security issues and creating technical documentation.

Create and maintain clear, consistent support knowledge-base content for NETGEAR customer-support agents in a hybrid role based at the San Jose headquarters.

Lead the product vision and roadmap for ServiceNow's agentic AI-driven self-service and internal support platforms to create seamless, proactive customer and employee experiences.

Conduit Health is seeking a Head of Patient Experience to define and lead the end-to-end patient and caregiver journey, building an in-house care navigation team and scalable support systems that combine empathy with operational rigor.

Provide advanced troubleshooting and mentor junior team members while collaborating with cross-functional teams to improve product workflows and customer experience in a remote-first environment.

Experienced product support professional needed to resolve complex technical issues, mentor junior staff, and drive cross-functional improvements for a remote US-based technology team.

Experienced Product Support Specialist needed to resolve complex product issues, mentor teammates, and partner with product and engineering teams to improve customer workflows in a remote US role.

Harvey seeks a detail-oriented Content Specialist to own and optimize Help Center content, turning complex product flows into concise, user-friendly documentation for a fast-growing AI SaaS platform.

Provide advanced remote product support and escalation management across a suite of healthcare-focused software and hardware solutions while mentoring junior staff and driving cross-functional improvements.

Lead and scale a high-touch customer support function for a legal-tech AI platform, managing a small global team and ensuring exceptional service for top-tier law firm clients.

Senior Customer Experience Specialist to deliver technical product support, own knowledge base content, and represent the customer across Product and Engineering at a remote-first inventory SaaS company.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Lead process improvements for new-hire onboarding and large-scale email moderation while creating and maintaining SOPs and knowledge resources to boost operational efficiency.

Experienced support professional needed to deliver expert, client-facing technical assistance and troubleshooting for Jenzabar student systems across registration, advising, admissions, and student life.

Experienced product-support professional needed to lead escalations, mentor teammates, and collaborate with product and engineering teams to improve customer outcomes for a US-based company.

Experienced product support professional needed to lead escalations, mentor junior staff, and drive cross-functional improvements that enhance the customer experience.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Diversity of Opinions

Mission Driven

Customer-Centric

Rapid Growth

Dare to be Different

Collaboration over Competition

Create and maintain clear, user-centered Help Center and internal documentation at Patreon to empower creators and support teams across product launches and daily operations.

Emory University is seeking a Service Desk Analyst II to deliver remote-first technical support, manage incident resolution and knowledge base content, and improve service desk efficiency.

Be part of DailyPay’s L&D team to create, deliver, and maintain training and knowledge resources that upskill customer support agents across internal and global BPO sites.

Tight is seeking a hands-on Customer Success Manager to own partner relationships, drive support and onboarding for embedded accounting integrations, and help scale CS operations from our Dupont Circle HQ.

Provide expert, empathetic remote support for Yubico’s authentication products, resolving customer issues and improving the customer journey across global teams.

Join Protera as a Training & Quality Specialist to design QA processes, deliver onboarding and refresher training, and ensure service desk compliance and continuous improvement across global SAP-focused cloud support teams.

Customer Experience Specialist supporting a US biotech focused on digestive health, delivering fast, empathetic multi-channel support and surfacing insights to improve product and operations in a fully remote contractor role.

Lead and scale Tabs’ multi-tier technical support organization to deliver fast, empathetic support, drive operational excellence, and feed product improvements from customer insights.

AHEAD seeks an experienced Technical Writer to translate complex technical concepts into clear user guides, SOPs, knowledge base articles, and visual workflows for both technical and non-technical audiences.

Sona is hiring a Technical Support Engineer to act as the North American product and technical expert, resolving complex customer issues, improving support flows, and shaping the support function as the team scales.

Lead and build GC AI’s customer support function from the ground up, turning support into a strategic advantage for hundreds of legal teams.

Experienced Collab and App Specialist needed to provide advanced application and collaboration-platform support and escalations for an IT infrastructure contractor.

At Aleph, an AI-native FP&A startup, the Product Support Specialist will run the support queue and build a durable docs-first support engine to reduce handle time and increase ticket deflection.