About Nooks.ai:

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more.

For more information, visit Nooks.ai http://Nooks.ai.

At Nooks, clarity is a superpower - and we’re hiring our first Technical Writer who knows how to wield it. Help us ship fast, scale smart, and make our product shine through world-class documentation that speaks to our Sales audience.

This role is hybrid; 3x/week in our incredible San Francisco office, to foster a collaborative, cross-functional culture. You will be working closely with support and engineers in our office.

Responsibilities

Customer-Facing Documentation

• Write and maintain high-quality Help Center articles, FAQs, feature guides, troubleshooting paths, and release-related documentation

• Create content that helps customers understand features, troubleshoot issues, and learn best practices.

• Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy.

• Assist with customer enablement content that supports onboarding and feature adoption

Internal Knowledge Management

• Build and maintain a well-organized internal knowledge base for Support, Customer Success, and other teams

• Document internal workflows, processes, and best practices to support consistent operations

• Work directly with Engineering and other teams to gather details on new features and translate them into clear internal notes and guides

Cross-Functional Collaboration

• Create and uphold documentation standards and guidelines

• Work with Support, Product, Engineering, and Data Science to ensure accuracy and completeness across all content

• Identify gaps in documentation and recommend improvements that help users and internal teams be more successful

Qualifications

• 3–5 years of experience in technical writing, preferably in B2B SaaS products.

• Strong systems thinking, technical curiosity, and a proven ability to work with empathy, ownership, and accountability.

• Experience managing multiple, concurrent documentation projects.

• A passion for technology and for customer success, with a user-centric approach and mindset.

• Comfort operating in ambiguity and evolving environments.

• A learning mindset—curious, growth-oriented, and resilient.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with a collaborative approach to problem-solving.

• Prior experience working with Linear or similar project management tools is a plus.

• Understanding of concepts related to telephony, VoIP, AI, or real-time communications

Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.