Help Center Jobs

Senior Technical Writer needed to lead documentation for internal tools and fund administration systems, set documentation standards, and help fuel AI-driven knowledge for a fast-growing fintech.

Zip seeks a skilled Technical Writer to create concise, accurate documentation and multimedia learning content for its SaaS platform in a flexible remote contract role.

Customer-focused call center representative needed to provide inbound/outbound support for MCI's commercial and public sector clients in Savannah, GA.

MCI is hiring bilingual English-Spanish call center representatives in Savannah to handle inbound support, troubleshoot basic issues, and represent major brands with paid training and advancement paths.

Cengage Group seeks a customer-focused Technical Support Representative to provide remote troubleshooting and support for its digital learning solutions.

Skyward is hiring an Information Architect to design and maintain DITA/XML-based content architecture and improve usability across support and training platforms for K-12 customers.

Experienced technical communicator needed to create clear documentation and multimedia help resources for Zip’s SaaS platform in a flexible remote contract role.

Support a busy Command Center by providing first-line technical troubleshooting, ticket management, and exceptional customer service for IT incidents and service requests.

Contract Support Specialist (U.S. remote) to provide technical email and phone support, troubleshoot workflows, and improve the user experience for Handshake’s student, employer, and career services users.

MCI seeks remote Dispatch Customer Service Representatives to handle inbound/outbound calls, coordinate dispatch operations with vendors, and resolve customer issues through paid entry-level training.

Mission Driven

Social Impact Driven

Inclusive & Diverse

Collaboration over Competition

Rad AI is hiring a remote contract Technical Writer to produce clear, user-focused documentation and tackle a prioritized backlog for a rapidly scaling healthcare AI platform.

Customer Support Representative for Procore — provide multi-channel support, troubleshoot customer issues, and promote adoption of construction management software in a fast-paced contact center environment.

Provide expert product support and training for healthcare customers using Swell's reputation management platform, resolving technical issues across phone, chat, and email.

Playground is hiring an in-office Customer Support Associate in Denver to provide empathetic, chat-based B2B SaaS support, troubleshoot issues, and drive product improvements through customer feedback.

Lead Ashby’s knowledge strategy for the Americas by building scalable self-service workflows and owning the internal knowledge base to increase customer self-sufficiency and support efficiency.

Lead and manage the day-to-day operations of Liberal Arts ITS support desks and remote call center at UT Austin, overseeing staff, workflows, and customer escalations.

Provide frontline technical support at Total Expert by resolving customer inquiries and fostering positive client interactions in a dynamic, remote work setting.

Ascend Learning is hiring a Customer Support Specialist to provide timely phone, email, and chat support while troubleshooting issues and documenting customer interactions.