Help Center Jobs

Join Jump as a Product Specialist to support financial-advisor customers via Intercom and Zoom while shaping product improvements through clear communication and rapid problem solving.

A remote Customer Support Specialist role focused on delivering timely, professional multi-channel support and resolving customer issues while adhering to company procedures and performance metrics.

Inclusive & Diverse

Transparent & Candid

Mission Driven

Collaboration over Competition

Empathetic

Social Impact Driven

Rise from Within

Work/Life Harmony

Maternity Leave

Paternity Leave

Family Coverage (Insurance)

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time-Off

Notion is hiring a Senior Digital Strategy Lead to own the post‑sales digital CX roadmap and lead a cross‑functional pod to build AI‑powered, scalable self‑serve and assisted support experiences.

Booz Allen seeks a detail-oriented Customer Care Representative in Norfolk, VA to handle escalated help-desk tickets, perform transactional shared-services work, and educate employees on tools and policies.

Nextech is hiring a remote Product Support Representative to provide timely, high-quality technical support for its healthcare software used by medical practices across the US.

Lead the redesign and redevelopment of AuditBoard's Zendesk-based Help Center as a short-term web developer contractor focused on UX, performance, and maintainability.

Provide second-level desktop, peripheral and unified communications support for The Ohio State University Wexner Medical Center, focusing on timely remediation and deployment across the Medical Center Campus.

Smarsh is hiring a Technical Support Specialist II to provide end-to-end SaaS support, troubleshoot complex customer issues, and act as a client advocate across phone, chat, and email channels.

Quizlet seeks a data- and process-oriented Support Operations Analyst to drive automation, workflow improvements, and reporting that improve support outcomes for millions of learners.

Lead the creation and management of HAS’s Technical Support, System Administration, and Digital Operations teams to ensure reliable system access, timely technical support, and efficient digital document handling for HPD staff and clients.

At LinkedIn, the Content Strategist will develop high-quality, user-centered help content for help centers, in-product experiences, and AI chat interfaces to empower members and customers.

Harvey seeks a detail-oriented Content Specialist to own and optimize Help Center content, turning complex product flows into concise, user-friendly documentation for a fast-growing AI SaaS platform.

Covenant Eyes is hiring Michigan-based Member Care Agents to provide empathetic, multi-channel support and troubleshoot account issues while documenting interactions and contributing to a collaborative support team.

Lead Opus1’s Technical Support function to design scalable systems, build a high-performing global team, and ensure excellent customer experiences across in-app chat, email, and ticketing.

Inclusive & Diverse

Transparent & Candid

Growth & Learning

Diversity of Opinions

Mission Driven

Customer-Centric

Rapid Growth

Dare to be Different

Collaboration over Competition

Create and maintain clear, user-centered Help Center and internal documentation at Patreon to empower creators and support teams across product launches and daily operations.

Provide front-line support for NYCAPS, Employee Self-Service and health benefits inquiries as a Community Coordinator within DCAS's NYCAPS Central Help Desk.

Tight is seeking a hands-on Customer Success Manager to own partner relationships, drive support and onboarding for embedded accounting integrations, and help scale CS operations from our Dupont Circle HQ.

Mission Driven

Collaboration over Competition

Inclusive & Diverse

Growth & Learning

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Time-Off

As the CKM Lead Content Writer (AI) at Airbnb, you will lead content strategy and production for Help Center and internal knowledge systems, optimizing content for user helpfulness and LLM retrieval while coordinating cross-functional CKM efforts.

Help shape user-facing and API documentation at Yahoo as a Junior Technical Writer focused on clear, user-centered content that drives product adoption.

Lead the platform documentation effort at Juniper Square by producing high-quality, AI-augmented Help content, release notes, and UX copy that helps customers succeed.