Application Support Engineer
Skills
- Proven troubleshooting across web hosting, servers, and network architecture
- Strong API knowledge (HTTP methods, automation and data integrations)
- Experience analyzing application logs and performance of microservices
- Familiarity with telephony signaling (SIP, H.323) and media protocols (RTP)
- Experience with support ticketing systems (Zendesk, Linear, JIRA)
- Customer-centric communication and technical writing skills
- Ability to work independently and collaborate in cross-functional teams
Responsibilities
- Investigate, diagnose, and resolve technical issues across APIs, databases, servers, microservices, web hosting, telephony, networking, and containerized applications
- Serve as primary technical point of contact for customers via email and support portal, delivering clear and empathetic communication
- Collaborate with Engineering, Product, and Sales to escalate bugs, feature requests, and critical incidents
- Reproduce customer issues in test environments and validate fixes
- Create and maintain documentation, FAQs, and knowledge base articles
- Participate in rotational on-call support for urgent incidents
- Identify recurring issues and recommend process or product improvements
Education
- Relevant technical degree (Computer Science, Engineering) preferred but not required
- Equivalent hands-on experience in technical support or customer-facing engineering roles accepted
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid parental leave
- Retirement savings plan
- Remote work setup budget and monthly wellness/communication stipend
- In-office meals and commuter benefits for onsite employees
- Compensation includes base salary + bonus + equity
Average salary estimate
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