Clinical Customer Care Staff Pharmacist (Day Shifts), Amazon Pharmacy
Description
Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver on being the earth’s most customer centric Pharmacy. To get there, we need exceptionally talented, bright, and driven people to deliver this unique service with the highest quality. If you are passionate about the future of healthcare, this is your chance to make history by joining the Clinical Customer Care team.
Must have an active Registered Pharmacist license with the AZ, NH, TX or FL Board of Pharmacy. Must reside in the state of Arizona, Florida, Texas or New Hampshire and must be able to commute to the office if necessary.
Key job responsibilities
● Speaking with customers over the phone and via email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling
● Outreaching to customers in response to voicemails left overnight for clinical issues
● Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered.
● Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets, adjusting customers shipping facility, responding to customer emails, and responding to customer callback requests
● Investigating, reporting, and speaking with customers about potential Quality Related Events and PHI breaches
● Researching and recommending OTC products for customers
● Speaking with customers and addressing clinical complaints
● Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks
● Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies and procedures as well as products and services
● Maintain confidentiality of all customer information
● Collaboration with teammates and other overnight teams
● Customercentric and commitment to quality
● Participation in personal growth and development
About the team
The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team.
Basic Qualifications
- Must have an active Registered Pharmacist license within the board of pharmacy within the state you are working (AZ, NH, FL or TX)
- Strong interpersonal skills, including professional written and verbal communication
- Ability to apply clinical knowledge to customer situations in real time
- Ability to work autonomously and proactively identify areas in needs of improvement
- Ability to work within and navigate between multiple pharmacy systems
- Critical thinking providing out-of-the-box solutions ● Uphold Amazon Pharmacy’s Core Values and a passion for providing an exceptional customer experience
- Flexible, ability to adapt to change, and adjust to changing demands
- Doctor of Pharmacy (PharmD) degree or equivalent
Preferred Qualifications
- 1+ years experience in a retail or mail order pharmacy setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $103,800/year up to $146,400/year. The National base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lifeway is hiring a mission-driven Customer Care Specialist to manage order processing and customer inquiries in a hybrid role based in the greater Nashville area.
Mindful Therapy Group is hiring a Front Desk Administrator in East Portland to provide welcoming client service, manage scheduling, and support mental health providers with administrative tasks.
Experian seeks a detail-oriented Customer Service Representative to handle remote employment and income verifications, resolve user inquiries, and maintain data security and process integrity.
Orlando Health is hiring a Scheduling Coordinator in St. Petersburg to manage procedure and appointment scheduling for the Digestive Health clinic with strong customer service and scheduling-system skills.
Lead and scale AI Acquisition’s global customer support function by combining hands-on chat leadership with strategic documentation, AI integration, and team development.
Provide friendly, accurate front-desk service and reservation support as a Guest Service Agent for Sonesta Select Los Angeles LAX - El Segundo.
Serve as the primary service advisor at Sun Chevrolet, coordinating repairs, delivering clear cost estimates and timelines, and ensuring excellent customer service and satisfaction.
The San Francisco Department of Elections is hiring a bilingual English–Vietnamese Language Access Support Clerk to translate materials, assist Vietnamese-speaking voters, and conduct community outreach to ensure language-accessible election services.
Provide advanced, customer-facing technical support and root-cause analysis for U.S. Government customers, specializing in virtualization and multi-cloud firewall deployments for Palo Alto Networks products.
Provide expert, in-office customer support for Robinhood’s Credit Card product by troubleshooting complex inquiries and driving excellent cardholder experiences.
Enterprise Mobility is hiring an onsite Customer Experience Representative at Orlando International Airport to provide friendly, efficient rental transactions and outstanding customer support during evening shifts.
Thermosystems is hiring a Service Coordinator in Romeoville to manage and coordinate service work orders, parts, subcontractors, and customer communications for commercial HVAC projects.
Provide friendly, efficient front-desk service for HHM Hotels by handling check-ins/check-outs, reservations, payments and guest requests while promoting guest satisfaction.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
29 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
