Member Services Associate, Dining and Accounts

About Atlas

Atlas is the concierge and charge card built for those who expect more, unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.

In just 12 months, we’ve scaled to over $X00,000,000 in spend volume, growing double digits month-over-month, organically and without paid marketing.

We’re backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, Instacart, DoorDash, and leading startups.

The Role

In this role as Dining & Accounts Member Services Associate, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence.

You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time.

Responsibilities

• Serve as the primary point of contact for Atlas members regarding dining and account-related requests.

• Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.

• Coordinate reservations, dining experiences, and special requests with precision and speed.

• Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.

• Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.

• Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.

• Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.

Qualifications

• 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.

• Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus.

• Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.

• Excellent multitasking and prioritization skills in fast-paced, dynamic environments.

• Creative problem-solver who thrives on delivering solutions thoughtfully.

• You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.

• You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work.

• Self-motivated, ambitious, and able to work independently with minimal supervision.

• Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.

Preferred Qualifications

• Familiarity with Core Credit or other financial servicing platforms.

• Experience in customer-facing financial services or luxury brand environments.

• Prior experience managing video calls or virtual consultations (Zoom, Google Meet).

Why Join Us

• Join a rapidly growing, mission-driven fintech redefining premium membership experiences.

• Work alongside a passionate, high-performing team that values empathy, accountability, and creativity.

• Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members.

• Full medical, dental, and vision coverage, with dependent contribution.

• 401k Plan.

• Flexible Time Off, so you can take the time you need.

• Work from Home Reimbursement to set up your space for success!

• Access to Atlas perks and lifestyle experiences: because you should feel like a member too!

The salary range for this position is between $70,000 and $80,000, with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. The salary range is just one aspect of our total compensation package, which includes a comprehensive benefits program. This is a full-time, exempt position.

In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level.

Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic.

Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.