Customer Service Representative - Medford

Overview

Enterprise Truck Rental Department is excited to announce an opening for a Customer Service Representative at their Medford location!

The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.  The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our Medford branch. 

Responsibilities

• Customer Service
• Transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
• Phones
  • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
• Customer Contact
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns and check-ins
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Notify Management of any known customer problems
• Fleet Management and Maintenance
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Miscellaneous
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    • Maintain a regular and reliable level of attendance and punctuality
    • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or GED equivalent required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the last 3 years.   
• No drug or alcohol related event on driving record in the past 3 years (i.e., DUI, DWI, failed breath test, diversion agreement, or similar).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

DOT Requirements: 

We are subject to certain Department of Transportation (DOT) Regulations

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. (certification for at least 6 months)
• This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.